HotelneTirane1

  • Tirane, ofrohet vend pune Reservation Manager, Salary 120.000 - 150.000 All Net

Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Menaxhim Biznesi
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
Hotel ne Tirane, is looking for a:

Reservation Manager, Salary 120.000 - 150.000 All Net




Responsibilities:


  • Having knowledge of entire reservation procedures according to company manual system;
  • Maximize occupancy levels by reviewing and revising revenue strategies;
  • Knowledge of the hotel property management systems;
  • Making decisions regarding reservations, cancellations and refunds;
  • Allocate daily tasks to reservation staff;
  • Review reservation booked daily & arrival report daily;
  • Responsible for preparation of occupancy forecast;
  • Assist in the recruiting, managing, training and developing of the team;
  • Handling guests’ complaints;
  • Responsible for implementation of policies and procedures;
  • Manage telephone, email inquiries and social media channels in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times;
  • Understanding of travel agents commission schemes;
  • Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis;
  • Monitoring Telephone Manner and general performance of reservations staff daily;
  • Ensure special handling of repeats guest and every VIP guest;
  • Monitors and coordinates group reservations activity with the Sales Department;
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy;
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action;
  • Responsible for work schedule;

Requirements (Key Skills)


  • Minimum 3 years’ experience in resorts and hotels as Reservations Manager;
  • MA in business administration or similar relevant field;
  • Excellent organizational skills with a high level of accuracy;
  • Excellent communication skills and ability to build effective long-term relationships;
  • Excellent understanding of yield and diary management;
  • Flexibility to respond to a range of different work situations;
  • Strong computer skills with knowledge of Microsoft Office programs;
  • Fluency in English language, other languages are considered a plus;

Please send your CV in English language ideally by email to: hotelnetirane1@gmail.com


 


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