Tirane, ofrohet vend pune Head Of Loyalty
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Marketing
- Marketing Social Media | ADS | SEO
- Menaxhim Biznesi
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
Job Title: Loyalty Program Product Owner
Department: Customer Experience
Employment Type: Full-time
Reports To: Chief Customer Experience Officer
About the Role
We are looking for a Loyalty Program Product Owner to lead the design, development, and optimization of our customer loyalty ecosystem. You will be responsible for shaping the loyalty vision and roadmap, ensuring the program delivers measurable value to both customers and the business. This role combines product ownership, customer insights, and data-driven decision-making to build a best-in-class loyalty experience that drives engagement, retention, and lifetime value.
Key Responsibilities
Required Qualifications
At Iute, we’re building the future of personal finance in Europe—making it faster, more accessible, and more human. Through innovation and relentless customer focus, we aim to empower people to take control of their financial lives. The MyIute app is a cornerstone of that mission.
“By sending your CV to the email address jobs@iute.al, you give your consent to the processing of your personal data by IuteCredit Albania in accordance with the requirements of Law 124/2024 “On the Protection of Personal Data”, only for the purpose for which you have voluntarily declared these data.
You also give your consent for IuteCredit Albania sh.a. to store your personal data and the documentation sent for your candidacy (CV, motivation letter, reference documents, contact number, email address) for a period of 6 months even in case of your non-selection, to be used in the future only for the purpose of applying for employment. You have the right to withdraw this consent at any time, by notifying the email address jobs@iute.al
IuteCredit Albania takes the necessary measures for the secure processing of your data personal. For more information, please refer to our Privacy Policy.
Department: Customer Experience
Employment Type: Full-time
Reports To: Chief Customer Experience Officer
About the Role
We are looking for a Loyalty Program Product Owner to lead the design, development, and optimization of our customer loyalty ecosystem. You will be responsible for shaping the loyalty vision and roadmap, ensuring the program delivers measurable value to both customers and the business. This role combines product ownership, customer insights, and data-driven decision-making to build a best-in-class loyalty experience that drives engagement, retention, and lifetime value.
Key Responsibilities
- Define and own the loyalty program strategy and roadmap, aligned with company goals.
- Lead the end-to-end product lifecycle of loyalty features (design, development, testing, launch, iteration).
- Create, own and manage the profitability of loyalty program business case
- Collaborate with technology, marketing, and data teams to deliver seamless loyalty solutions across digital channels and mobile app.
- Establish and track KPIs such as enrollment, active usage, redemption rates, customer retention, and CLV uplift.
- Conduct customer research, competitive benchmarking, and market analysis to identify new loyalty opportunities.
- Manage internal and external stakeholders
- Manage program content, campaigns, and communications to ensure customer relevance and localization.
- Oversee QA and testing to ensure loyalty features deliver a frictionless customer experience.
- Regularly report program performance and insights to management and stakeholders.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Management, or related field.
- 2-5 years of experience in product management, product ownership, or loyalty program management.
- Strong analytical skills with experience using data to drive decisions.
- Excellent communication and stakeholder management skills.
- Experience in financial services, fintech, or retail loyalty programs.
- Knowledge of customer data platforms (CDPs), CRM systems, and loyalty technology vendors.
- Familiarity with APIs and backend systems that support loyalty ecosystems.
- Understanding of customer lifetime value (CLV), NPS, and retention metrics.
- UX/UI sensibility and ability to translate user needs into effective solutions.
- Customer-first mindset with strong problem-solving abilities.
- Ability to balance strategic thinking with hands-on execution.
- Strong prioritization and backlog management skills in agile environments.
- Proactive, detail-oriented, and comfortable working across multi-country markets.
- Capable of influencing and aligning diverse stakeholders.
At Iute, we’re building the future of personal finance in Europe—making it faster, more accessible, and more human. Through innovation and relentless customer focus, we aim to empower people to take control of their financial lives. The MyIute app is a cornerstone of that mission.
“By sending your CV to the email address jobs@iute.al, you give your consent to the processing of your personal data by IuteCredit Albania in accordance with the requirements of Law 124/2024 “On the Protection of Personal Data”, only for the purpose for which you have voluntarily declared these data.
You also give your consent for IuteCredit Albania sh.a. to store your personal data and the documentation sent for your candidacy (CV, motivation letter, reference documents, contact number, email address) for a period of 6 months even in case of your non-selection, to be used in the future only for the purpose of applying for employment. You have the right to withdraw this consent at any time, by notifying the email address jobs@iute.al
IuteCredit Albania takes the necessary measures for the secure processing of your data personal. For more information, please refer to our Privacy Policy.