[DIMENSION]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e
2. Sherbim Klienti

Gjuha

1. anglisht

On behalf of one of our clients, we are seeking a dedicated and customer-focused Customer Support Representative to join their team. The ideal candidate is an excellent communicator, patient, empathetic, and committed to delivering outstanding customer service. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, and providing timely support to ensure a positive and seamless customer experience.

Key Responsibilities​

• Actively try to solve problems, show service awareness, and provide a good contact experience.
• According to the training requirements, respond to members seriously and present the profession of customer service.
• Hand over and follow up the unresolved problems of members, and communicate well with other departments to deal with them.
• Prior experience in customer service is preferred; such candidates will be given priority consideration.

Requirements and Qualifications​

• Fluent English.
• Previous experience in customer service industry more than 6 months
• Knowledge of sports and i-gaming
• Bachelor degree or above
• Ability to work independently and follow a shift work schedule
• Female candidates are preferred, but male candidates with customer service experience will also be given priority consideration.

How to Apply​

We welcome your application (CV) at rekrutime@dimensionhr.al with the subject line “Customer Support Representative“.

Based on your application, please note that only candidates who meet the profile requirements will be contacted by the Dimension HR team for an interview.

WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!

All applications will be treated with strict confidentiality by Dimension HR in accordance with Law No. 9887 on the “Protection of Personal Data” and will be used solely for recruitment purposes.