Retail Service Support Specialist
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Inxhinieri
- Inxh. Elektrike | Elektronike
- IT | TIK | Informatike Ekonomike
- IT Adminsitrim Rrjeti
- IT Teknike | Kompjutera
Get this opportunity!
Be that ONE!
Retail Service Support SpecialistPURPOSE OF THE POSITION: Service Desk for Fix Retail Customers, Responsible for Service Provisioning regarding new activations, line transfer, upsells, and down sells and first-line, troubleshooter for FIX Retail Customers (ADSL, VDSL, IPTV, GPON).
Main Tasks:
- First Line of support for Field Technicians over the telephone;
- First Line troubleshooter for FIX retail customers (ADSL, VDSL, IPTV and GPON);
- Trouble Ticket followers and closures, for issues opened by Call Center and Sales Representatives;
- Service Provisioning for Tickets regarding new activations, line transfer, upsells, and down sells;
- Sales Order creation and provisioning for Bit Stream customers (Tring, MCN, Abissnet, VIVO etc.);
- Follow-up, troubleshooting, and fixing all complaints regarding Bit Stream customers;
- Initiation of Trouble Tickets for special customers (with the request of Commercial);
Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent;
Experience: More than 1 year in the same profile/industry;
Skills:
- Fluent in English (both written and spoken);
- Good knowledge of MS Office package;
- SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc, strong client-facing communication skills and professional representation of the company;
- Communicative, team player, problem-solving, willing to work under pressure, advanced troubleshooting, and multi-tasking skills;
Interested candidates should apply through the link: Job Details_Retail Service Support Specialist
Deadline for the application is December 4th, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP