Resolution Specialist
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Asistence | Sekretari | Backoffice
- Menaxhim
- Gjuha
-
- Gjuha?
- Eksperienca
- vetem me eksperience
Description:
We are seeking a Resolution Specialist who follows efficiently the complaints of the customers within the time foreseen in the procedure. Managing customer complaints with the final goal of achieving an excellent service and customer experience with Vodafone
Key accountabilities and decision ownership:
• Follow up and deliver resolution on customer complaints
• Achievement of KPIs and compliance with related procedures
• Deliver a proactive investigation with the aim to improve customer experience.
• Improve and simplify customer facing processes aiming to deliver the best customer experience.
• Deliver the best communication with the customer
• Responsible to follow customer complaints end to end till the issue is resolved
• Maximum accuracy on reimbursement application on customer profile. 0 error rate.
• Collaborate with other teams having in focus the improvement of customer experience.
Core competencies, knowledge, and experience:
• Understanding of the internal operations of the Company.
• Customer focus and orientation and preferred experience in customer related roles.
• Knowledge on company products and services.
• Analytical thinking and willing to embrace changes in flow and processes.
• Innovative and problem-solving capabilities.
Must have technical / professional qualifications:
• Bachelor’s degree in a related field
• Minimum of 1-year experience in similar position
Shenim: Te interesuarit duhet te aplikojne duke derguar CV dhe duke percaktuar pozicionin dhe qytetin per te cilin aplikojne ne adresen e email: humanresources.al@vodafone.com
*Ju lutem te informoheni se procesi i punesimit do te kryhet nepermjet partnereve me te cilet bashkepunojme.
We are seeking a Resolution Specialist who follows efficiently the complaints of the customers within the time foreseen in the procedure. Managing customer complaints with the final goal of achieving an excellent service and customer experience with Vodafone
Key accountabilities and decision ownership:
• Follow up and deliver resolution on customer complaints
• Achievement of KPIs and compliance with related procedures
• Deliver a proactive investigation with the aim to improve customer experience.
• Improve and simplify customer facing processes aiming to deliver the best customer experience.
• Deliver the best communication with the customer
• Responsible to follow customer complaints end to end till the issue is resolved
• Maximum accuracy on reimbursement application on customer profile. 0 error rate.
• Collaborate with other teams having in focus the improvement of customer experience.
Core competencies, knowledge, and experience:
• Understanding of the internal operations of the Company.
• Customer focus and orientation and preferred experience in customer related roles.
• Knowledge on company products and services.
• Analytical thinking and willing to embrace changes in flow and processes.
• Innovative and problem-solving capabilities.
Must have technical / professional qualifications:
• Bachelor’s degree in a related field
• Minimum of 1-year experience in similar position
Shenim: Te interesuarit duhet te aplikojne duke derguar CV dhe duke percaktuar pozicionin dhe qytetin per te cilin aplikojne ne adresen e email: humanresources.al@vodafone.com
*Ju lutem te informoheni se procesi i punesimit do te kryhet nepermjet partnereve me te cilet bashkepunojme.