dream.al

  • Remote Customer Service Agent (English-Speaking) – E-commerce

Tirane
Tipi
  1. remote | smartworking nga shtepia
Fusha | Profili i punes
  1. Sherbim Klienti
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
A US-based DTC e-commerce brand is hiring English-speaking Customer Service Agents to join its fully remote support team.
This role is perfect for detail-oriented, empathetic communicators who can work independently and handle basic inquiries professionally.

Specific Skills​

  • Fluent in English (C1+)
  • Excellent writing and typing skills
  • Calm, empathetic approach to support
  • Familiarity with Zendesk, Gorgias, or similar is a plus
  • Ability to work independently with minimal supervision

Responsible For​

  • Respond to customer inquiries via email, live chat, and social media
  • Help resolve order issues, shipping questions, and returns
  • Update order tracking and escalate refund cases when needed
  • Maintain accurate records in the CRM
  • Follow internal processes and brand tone

Additional Requirements​

  • Laptop and stable Wi-Fi
  • Available for full-time shifts, including evenings or weekends if needed
  • Located in Albania

Job Nature​

Full Time

Educational Requirements​

High school diploma or higher

Salary​

€800 – €1,000/month + performance bonuses

Other Benefits​

  • Fully remote
  • Paid training and onboarding
  • Tools and software provided
  • Opportunity to grow into QA or Support Team Lead
  • Long-term contract after 3 months
Click the ''Apply Now'' below to apply directly for this position. We will contact you if there's a match.

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