Product Management and Operations Department Specialist - BKT Pay
Product Management and Operations Department Specialist - BKT Pay
Responsibilities
Responsibilities
- To perform “customer service” and “back office” tasks at an optimum level and ensure giving optimum service to BKT Pay customers;
- To assist with operational activities assigned by the Management;
- To ensure that fraud cases are monitored and are reported timely to the appropriate structures;
- To work closely and collaborate with Marketing agencies and other stakeholders as needed;
- To assist and contribute in drafting all regulations and procedures for Deparment tasks;
- To assist in conducting market research, evaluating company’s position compared to competitors;
- To assist in drafting of proposals for new product features and pricing schema after thorough analysis;
- To assist in drafting and designing processes in collaboration with the management team in order to streamline proceses of operations in back office, customer service center etc;
- Etc;