Ofroj vend pune HOSPITALITY SERVICE
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Hoteleri
- Gjuha
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Përshkrimi
Provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service.
Detyrat
Kualifikimet / Kërkesat
Secondary School (in tourism or language is a plus)
At least 12 months experience in Hotels in similar positions (receptionist, customer service)
Technical Skills: Basic knowledge of MS Office
Language skills: English (C1), * third language (B2),
* fourth language (B1)
*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)
Shënime
Candidates should email their CV in English at info@tstsgroup.com
Cel. : 067 20 30 620 / 0672030670
Provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service.
Detyrat
- Knows deeply all the onboard services in order to provide accurate and timely information to Guests, including issues related to luggage, items, lost & found, managing complaints and solving problems in a fast, courteous and effective way
- Provides wake-up calls, public announcements, handles external calls, Internet, acts as phone operator for all internal and satellite calls from shore to ship and assists Guests with cabin safety boxes when required (e-mail) in order to support Guests
- Assists with embarkation and disembarkation procedures (collection, photocopying, distribution of personal ID–Passports- and Landing Cards, Boarding Forms, Overbooking, Luggage, transfers, Port Agents, cash deposit, settlement of guest’s payments) in order to facilitate the operation
- Verifies that Boarding Forms (and the Comment Forms) are filled in correctly by Guests and provides reports about e-comment forms in order to assure Customer Satisfaction
- Uses software necessary to support all work activities (MS Office, SAPI, Oscar) in order to speed and manage them in an effective way.
Kualifikimet / Kërkesat
Secondary School (in tourism or language is a plus)
At least 12 months experience in Hotels in similar positions (receptionist, customer service)
Technical Skills: Basic knowledge of MS Office
Language skills: English (C1), * third language (B2),
* fourth language (B1)
*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)
Shënime
Candidates should email their CV in English at info@tstsgroup.com
Cel. : 067 20 30 620 / 0672030670
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