IT Help Desk Technician
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Informatike | Programim
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Job Title: IT Help Desk Technician
Konecta Albania, part of Konecta Group, is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 25 countries.
The IT Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience as a help desk technician or in other customer support roles.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English and Italian
Excellent communication skills.
Customer-oriented and cool-tempered.
Flexibility to work different shifts or overtime as needed.
Ability to manage multiple tasks concurrently.
To apply, please send your Curriculum Vitae to: recruitment.al@konecta-group.com with subject IT Help Desk Technician.
Konecta Albania, part of Konecta Group, is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 25 countries.
The IT Help Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience as a help desk technician or in other customer support roles.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English and Italian
Excellent communication skills.
Customer-oriented and cool-tempered.
Flexibility to work different shifts or overtime as needed.
Ability to manage multiple tasks concurrently.
To apply, please send your Curriculum Vitae to: recruitment.al@konecta-group.com with subject IT Help Desk Technician.