French/English Customer Success Representative
- Tirane
- Nr. Njesia - Zona me e afert?
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Sherbim Klienti
- Gjuha
-
- frengjisht
- Eksperienca
- vetem me eksperience
About Us
So, why Helpware?
Let’s start with the facts. In the past year our team hasgrown 4 times in size across the globe and increased company revenueexponentially. That’s not by coincidence. People are our single greatestcommodity, which is why we are careful who is let into our world of Helpers.
The Associate Customer Success supports the initiatives of the company’sbusiness partners in Latin America, Europe or Asia along the global supplychain (e.g. producers, exporters, traders, importers, manufacturers, retailers,etc.) to promote products. The Associate Customer Success interacts with thedifferent sector companies, gives advice and troubleshoots their navigationthrough systems to assure compliance with Trademark, Farm, Supply Chainand Traceability requirements. The Associate Customer Success uses bestpractices in Customer Success processes, optimizes customer experiencesand grows the mission impact of the organization. Customer satisfaction,troubleshooting and data analysis are guiding principles in this work.
Key Responsibilities:
● Respond to general inquiries from producers, companies, organizationsand individuals wishing to source and/or promote products with cropsfrom farms with the company's certification.
● Have professional interactions with companies in the different sectorsand walk them through the customer journey, providing them withinformation on how to register in the program, the implementation offarm or supply chain requirements including traceability, use of thecertification seal, licensing and mutual recognition where applicable.
● Provide information and technical support to producers, companiesand other stakeholders on the implementation procedures ofcertification.
●Assist in delivering training and webinars to different users in matterssuch as the registration, traceability and trademark approval systems.
● Troubleshoot clients as they navigate through the certification,traceability and trademark systems.● Support team goals and projects in coordination with others in local,regional or global teams as needed
● Share inputs and feedback about Customer Success processes tosupport continuous improvement activities
● Other duties as assigned.
Preferred Qualifications:
● Bachelor’s degree preferred, ideally in sustainable marketing,communications or business;
● Minimum 2 years of relevant experience in administrative, customerservice, tech support or communication roles in a professional officeenvironment;
● Understanding and experience of sustainability and certificationprograms is highly desired;
● Strong writing and verbal communication skills in English and French;
● Interpersonal abilities and openness to interact with other cultures withtact and diplomacy;
● Positive attitude, with strong organizational and time managementskills;
● High attention to detail, analytical and strong customer orientation.
● Ability to interpret and explain guidelines and requirements to others;
● Comfortable with the use of Teams, Zoom or other onlinecommunication tools;
● Proficient in Microsoft Office and internet applications.
We offer:
● Possibility to work remotely;
● Schedule: 9.30 – 16.30 CET;
● Competitive compensation linked to USD rate;
● English classes with a native speaker;
● Corporate training and parties.
We sincerely thank all applicants for applying; however, only thosecandidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the requiredduties daily, please apply!Don't forget to follow us:
https://www.facebook.com/helpware.al.team
By applying for this position, you agree with the Helpware Privacy Policy andgive us your consent to maintain and process your personal data in thisrespect. Please read our Privacy Policy for more information.
https://www.helpware.io
Cel. : +355 693953671
email: adora.askurti@helpware.com
So, why Helpware?
Let’s start with the facts. In the past year our team hasgrown 4 times in size across the globe and increased company revenueexponentially. That’s not by coincidence. People are our single greatestcommodity, which is why we are careful who is let into our world of Helpers.
The Associate Customer Success supports the initiatives of the company’sbusiness partners in Latin America, Europe or Asia along the global supplychain (e.g. producers, exporters, traders, importers, manufacturers, retailers,etc.) to promote products. The Associate Customer Success interacts with thedifferent sector companies, gives advice and troubleshoots their navigationthrough systems to assure compliance with Trademark, Farm, Supply Chainand Traceability requirements. The Associate Customer Success uses bestpractices in Customer Success processes, optimizes customer experiencesand grows the mission impact of the organization. Customer satisfaction,troubleshooting and data analysis are guiding principles in this work.
Key Responsibilities:
● Respond to general inquiries from producers, companies, organizationsand individuals wishing to source and/or promote products with cropsfrom farms with the company's certification.
● Have professional interactions with companies in the different sectorsand walk them through the customer journey, providing them withinformation on how to register in the program, the implementation offarm or supply chain requirements including traceability, use of thecertification seal, licensing and mutual recognition where applicable.
● Provide information and technical support to producers, companiesand other stakeholders on the implementation procedures ofcertification.
●Assist in delivering training and webinars to different users in matterssuch as the registration, traceability and trademark approval systems.
● Troubleshoot clients as they navigate through the certification,traceability and trademark systems.● Support team goals and projects in coordination with others in local,regional or global teams as needed
● Share inputs and feedback about Customer Success processes tosupport continuous improvement activities
● Other duties as assigned.
Preferred Qualifications:
● Bachelor’s degree preferred, ideally in sustainable marketing,communications or business;
● Minimum 2 years of relevant experience in administrative, customerservice, tech support or communication roles in a professional officeenvironment;
● Understanding and experience of sustainability and certificationprograms is highly desired;
● Strong writing and verbal communication skills in English and French;
● Interpersonal abilities and openness to interact with other cultures withtact and diplomacy;
● Positive attitude, with strong organizational and time managementskills;
● High attention to detail, analytical and strong customer orientation.
● Ability to interpret and explain guidelines and requirements to others;
● Comfortable with the use of Teams, Zoom or other onlinecommunication tools;
● Proficient in Microsoft Office and internet applications.
We offer:
● Possibility to work remotely;
● Schedule: 9.30 – 16.30 CET;
● Competitive compensation linked to USD rate;
● English classes with a native speaker;
● Corporate training and parties.
We sincerely thank all applicants for applying; however, only thosecandidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the requiredduties daily, please apply!Don't forget to follow us:
https://www.facebook.com/helpware.al.team
By applying for this position, you agree with the Helpware Privacy Policy andgive us your consent to maintain and process your personal data in thisrespect. Please read our Privacy Policy for more information.
https://www.helpware.io
Cel. : +355 693953671
email: adora.askurti@helpware.com