Durres, ofrohet vend pune Hybrid Client Experience Manager
- Durres
- Tipi
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- Hybrid working = zyre + remote
- Fusha | Profili i punes
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- Sherbim Klienti
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
Join Our Team as a Client Experience Manager! We believe that exceptional client experience is the heart of great IT service delivery. That’s why we’re looking for a Client Experience Manager (CEM)—a driven professional who can take ownership of the end-to-end service journey for our national clients.
In this role, you’ll be:
Serving as the primary point of contact for your assigned clients, building trust and long-term partnerships. Monitoring SLA performance and using data insights to ensure service excellence. Leading escalation management to resolve critical issues quickly and effectively. Acting as the voice of the customer, advocating for their needs across our teams. Collaborating with departments like Dispatch, Call Center, Quality, and Field Services to deliver timely, reliable, and high-quality support. Driving process improvements to make every client interaction better than the last.What we’re looking for:
✔ 3+ years in a client-facing or service delivery role in IT services, managed services, or customer support.
✔ Expertise in SLA compliance, ticketing systems, and escalation protocols.
✔ A problem-solving mindset with strong communication and collaboration skills.
✔ Proficiency with Microsoft or Google tools and comfort in fast-paced environments.
Location: Remote / Office (as required)
Apply Now to be part of a company that values client advocacy, accountability, and service excellence.
Contact: +355 69 581 9302
Email: careers@simetrix-solutions.com#ClientExperience #ITSupport #CustomerSuccess #SLACompliance #ServiceDelivery #EscalationManagement #DataDriven #CustomerSatisfaction #ProcessImprovement #NowHiring #JoinOurTeam #ITServices #CareerGrowth #ServiceExcellence
Cel. : +355 69 581 9302