Call Monitoring and Performance Quality Assurance Specialist
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Supervizor | Team Leader
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
Kalaja Talent Consulting kerkon te punesoje Call Monitoring and Performance Quality Assurance Specialist.
● Execute quality improvement testing and activities.
● Develop quality assurance standards and company processes.
● Adhere to industry quality and safety standards.
● Ensure services meet customer expectations and demand.
● Create reports documenting errors and issues for fixing.
● Maintain standards for reliability and performance of production.
● Monitor representatives through quality evaluation checks and other methods of measurement
and control.
● Create new methods that are more reliable and effective in measuring and assuring quality across
all departments.
● May be required to perform other tasks and duties reasonably related to job responsibilities.
● Bachelor's degree preferred. A high school diploma or equivalent is mandatory.
● Certification in Quality Standards practices and methodologies such as DMAIC and Six Sigma is
highly preferred.
● 1-2 years of experience in Quality Assurance.
● Working knowledge of products and services, and an in-depth understanding of industry standards
and company policies.
● Knowledge of Automated Tools for QA Processes and Automation Scripts.
● Good customer focus.
● Sharp attention to detail.
Cel. : 0697686732
Detyrat
● Create and manage quality measurements to track improvement in products.● Execute quality improvement testing and activities.
● Develop quality assurance standards and company processes.
● Adhere to industry quality and safety standards.
● Ensure services meet customer expectations and demand.
● Create reports documenting errors and issues for fixing.
● Maintain standards for reliability and performance of production.
● Monitor representatives through quality evaluation checks and other methods of measurement
and control.
● Create new methods that are more reliable and effective in measuring and assuring quality across
all departments.
● May be required to perform other tasks and duties reasonably related to job responsibilities.
Kualifikimet
● C1 Proficiency in both written and spoken English.● Bachelor's degree preferred. A high school diploma or equivalent is mandatory.
● Certification in Quality Standards practices and methodologies such as DMAIC and Six Sigma is
highly preferred.
● 1-2 years of experience in Quality Assurance.
● Working knowledge of products and services, and an in-depth understanding of industry standards
and company policies.
● Knowledge of Automated Tools for QA Processes and Automation Scripts.
● Good customer focus.
● Sharp attention to detail.
Shënime
Per te aplikuar per kete pozicion, ju lutem dërgoni CV-ne ne adresen tone te e-mailit: rekrutime@ktc.al ose ne numrin e telefonit 0697686732.Cel. : 0697686732