Meliá Durrës Albania is looking for a passionate and service-oriented Assistant Guest Experience Manager to support the creation of exceptional and memorable guest experiences, in line with Meliá brand standards.
Job Mission
The Assistant Guest Experience Manager supports the Guest Experience Manager in executing the department’s strategy and ensuring outstanding guest satisfaction. This role contributes to optimizing service processes, managing resources effectively, and supporting team performance so that every guest enjoys a personalized, seamless, and memorable stay.
🛠What You Will Do
Support the correct implementation of service standards and brand attributes
Personalize guest experiences, anticipate guest needs, and consistently exceed expectations
Manage and support guest experience tools, analyze Voice of the Customer results, and participate in continuous improvement plans
Contribute to the hotel’s digital guest journey
Resolve guest incidents according to established protocols and support adaptation of standards to local product needs
Ensure consistent service excellence across all guest touchpoints
Assist in managing sensory architecture (lighting, aromas, music), experience programs, events, and entertainment strategies in alignment with the brand
Support supervision of Guest Service Line, Concierge, Butler, or related teams, ensuring service efficiency and guest satisfaction
Research competitor trends and support the development of new guest experiences
Coordinate experience pilots and assist with ordering and inventory control
Contribute to seasonal opening and closing processes
What We Are Looking For
University degree in Tourism, Hospitality, Marketing, or a related field
Fluency in the local language and advanced English; a third language is an advantage
Solid understanding of brand standards, hotel operations, and Customer Experience tools
Basic financial knowledge
Strong leadership, organizational, and planning skills
Analytical mindset with innovative thinking
Excellent communication skills and a strong service-oriented attitude
Strong problem-solving abilities and attention to detail
Minimum 2 years of experience in a similar role within the hospitality industry
How to Apply
All interested candidates are invited to send a complete CV, including education and professional experience, to:
Meliá Durrës Albania is looking for a passionate and service-oriented Assistant Guest Experience Manager to support the creation of exceptional and memorable guest experiences, in line with Meliá brand standards.
Job Mission
What We Are Looking For
How to Apply
hrmeliadurres@melia.com
CEL: +355 68 906 2529