BWB Shpk, a company that operates in the VoIP Wholesale market, is looking for a computer engineering as NOC Technical Support.
The resource will be responsible for providing support to Partners, testing, implementing new services and managing Trouble tickets of I and II levels.
All this work must be done with maximum reliability in order to ensure efficiency and Customers satisfaction.
The candidate will have a training period where the following goals must be achieved at the end of the selection:
· In-depth knowledge of SIP protocol and VoIP platforms
· Control and resolution of Trouble Tickets
· Interconnections with the new Partners
· Traffic and reports analysis
· Management of customers/suppliers requirements
· Communication with the Technical and Commercial Team in order to identify opportunities and strategies to improve the service offered
· Defining carefully a problem and the possible solution, based on acquired knowledge
Requirements:
· Bachelor or Master degree (or in progress), in Informatics, Computer and Telecommunication Engineering
· Knowledge of TCP / IP Networking
· Experience with VoIP switches(PBX, Asterisk, Freeswitch, etc.)
· Experience with Operative System Server/Desktop Unix-based.
· Very good knowledge of English (Written / Spoken)
Optional:
· SIP protocol knowledge
· Immediate availability
· Work experience in ITC (1-2 years)
· Knowledge of Italian language (Spoken)
What Company offers:
Trial and training period with the possibility of employment with an indefinite contract
Full time job (Monday Friday)
If you are interested to apply for this position, send your CV (only in English) to: cv@bwbalkans.al
+Apliko
The resource will be responsible for providing support to Partners, testing, implementing new services and managing Trouble tickets of I and II levels.
All this work must be done with maximum reliability in order to ensure efficiency and Customers satisfaction.
The candidate will have a training period where the following goals must be achieved at the end of the selection:
· In-depth knowledge of SIP protocol and VoIP platforms
· Control and resolution of Trouble Tickets
· Interconnections with the new Partners
· Traffic and reports analysis
· Management of customers/suppliers requirements
· Communication with the Technical and Commercial Team in order to identify opportunities and strategies to improve the service offered
· Defining carefully a problem and the possible solution, based on acquired knowledge
Requirements:
· Bachelor or Master degree (or in progress), in Informatics, Computer and Telecommunication Engineering
· Knowledge of TCP / IP Networking
· Experience with VoIP switches(PBX, Asterisk, Freeswitch, etc.)
· Experience with Operative System Server/Desktop Unix-based.
· Very good knowledge of English (Written / Spoken)
Optional:
· SIP protocol knowledge
· Immediate availability
· Work experience in ITC (1-2 years)
· Knowledge of Italian language (Spoken)
What Company offers:
Trial and training period with the possibility of employment with an indefinite contract
Full time job (Monday Friday)
If you are interested to apply for this position, send your CV (only in English) to: cv@bwbalkans.al
+Apliko