Recent content by Fusion BPO Services

Role Overview We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience. Key...

Role Summary We are looking for a friendly and driven Customer Care Representative to join our team at our Tirana office. The position focuses on managing inbound phone calls, responding to customer questions, and delivering an excellent service experience Responsibilities: Answer incoming...

Job Description We are seeking a reliable and skilled Technical Support Specialist to become part of our team. This is a full-time, on-site position focused on supporting customers by resolving technical concerns and ensuring an excellent user experience. Key Duties: Identify, analyze, and...

Job Description: We are seeking a proactive Customer Support Specialist to join our team in Tirana. In this role, you will be responsible for answering incoming calls, assisting customers with their inquiries, and ensuring every client enjoys a positive experience. Main Responsibilities...

Job Summary We are seeking an experienced and customer-focused Travel Agent with a strong background in the travel industry and advanced proficiency in SABRE. The ideal candidate will handle travel arrangements, provide expert travel advice, and offer exceptional customer service while operating...

Job Purpose: The Senior Manager is responsible for developing, implementing, and overseeing operational strategies aligned with the organization’s goals and objectives. This role focuses on driving efficiency, optimizing processes, managing resources, and fostering a high-performance culture...

Job Description We are looking for a full-time, on-site Customer Service Representative to join our team in Tirana, Albania. As a Customer Service Representative, your main responsibilities will include handling inbound calls, addressing customer inquiries, and ensuring a positive customer...

Overview: We’re expanding our AI training program to support 16 languages, including German and Italian. As a AI JSON Data Specialist (German or Italian), your main focus will be working with JSON files to test, train, and fine-tune AI agent responses. You’ll simulate real-world tasks and ensure...

Role Overview We are expanding our LLM Trainer program from English-only to support 16 global languages/locales, including German and Italian. As a Multilingual LLM Trainer, you will help train and validate AI agent responses in your native language by simulating real-world user interactions...

Job Description We are looking for a full-time, on-site Dutch and Polish Reservation Employee to join our team in Tirana, Albania. This role will ensure smooth communication for all incoming telephone and written inquiries to achieve maximum guest satisfaction. As a Reservation Employe actively...

We are currently looking for a dedicated and professional Technical Support Technician to join our team. This full-time position involves assisting customers with technical issues and troubleshooting to ensure a smooth and positive experience. Main Responsibilities: Efficiently diagnose and...

Job Title: Audio-Visual Translation Specialist - Data Annotation Location: Tirana Job Type: Full-time Job Description: As a Audio-Visual Translation Specialist (Italian-English), you will work behind the scenes to support AI and machine learning projects by translating various data sets. Your...

Job Title: Back Office Specialist – Data Annotation Location: Tirana Job Type: Full-time Job Description: As a Back Office Specialist (Italian-English), you will work behind the scenes to support AI and machine learning projects by translating various data sets. Your role will be essential in...

Job Title: Team Leader – Italian/English (New Project Initiative) Location: Tirana Job Type: Full-time About the Role: We are seeking a proactive and results-driven Team Leader to spearhead a new project within Fusion BPO Services Albania. This role requires a highly motivated individual with...

Job Title: Customer Support Representative Location: Tirana Job Type: Full-time & Part-time Job Description: As a Customer Support Representative (German Speaker), you will be responsible for providing exceptional support to our German-speaking customers. You will handle inquiries, resolve...