One Albania

JOB PROFILE – Store Sales Representative, Vlore Country: Albania Location: Vlore 1. Overall description of the company A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE Albania! 2. Purpose of the Position Help people learn about, shop for, and get the most out of our products and services. You work directly with costumers and state-of-the-art products to meet sales objectives and handle administrative aspects of each sale, including cash transactions. 3. Key responsibilities You will be the first and the final stop in a customer’s shopping experience so your job is incredibly important and really sets the tone for a customer wanting to return. Identify customers’ needs, offer the most appropriate solutions to them and overcome objections. Educate customers on products and services, focusing on their unique selling points. Meet and exceed established sales targets. Maximize sales profitability by focusing on Key business initiatives, promotions and offers. Comply with company’s policies, procedures and guidelines not only towards customers but also in back office operations ( documents, applications etc.) Assist with in store merchandising and cleaning. Ensure that you’ve charged customers appropriately and dispense the correct change. Assist them with billing requests. Other duties as requested by the supervisor. 4. Job requirements Education: University Degree. Experience: 1-2 years’ work experience in retail or customer care environment. Required skills: Superior Customer Service accompanied with strong communication skills and consultative selling. Must be results and customer oriented with team spirit and high degree of integrity. Operating in personal computer and handsets. Familiarity with telephony and wireless technology preferred. English knowledge. The interested candidates are invited to apply for the vacant position in the prescribed format as given on the link: jobs.one.al Deadline: 07th of June.

JOB PROFILE – Store Sales Representative, Vlore Country: Albania Location: Vlore 1. Overall description of the company A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE Albania! 2. Purpose of the Position Help people learn about, shop for, and get the most out of our products and services. You work directly with costumers and state-of-the-art products to meet sales objectives and handle administrative aspects of each sale, including cash transactions. 3. Key responsibilities You will be the first and the final stop in a customer’s shopping experience so your job is incredibly important and really sets the tone for a customer wanting to return. Identify customers’ needs, offer the most appropriate solutions to them and overcome objections. Educate customers on products and services, focusing on their unique selling points. Meet and exceed established sales targets. Maximize sales profitability by focusing on Key business initiatives, promotions and offers. Comply with company’s policies, procedures and guidelines not only towards customers but also in back office operations ( documents, applications etc.) Assist with in store merchandising and cleaning. Ensure that you’ve charged customers appropriately and dispense the correct change. Assist them with billing requests. Other duties as requested by the supervisor. 4. Job requirements Education: University Degree. Experience: 1-2 years’ work experience in retail or customer care environment. Required skills: Superior Customer Service accompanied with strong communication skills and consultative selling. Must be results and customer oriented with team spirit and high degree of integrity. Operating in personal computer and handsets. Familiarity with telephony and wireless technology preferred. English knowledge. The interested candidates are invited to apply for the vacant position in the prescribed format as given on the link: jobs.one.al Deadline: 07th of June.

Get this opportunity! Be that ONE! 1. Overall description of the company A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE ALBANIA! 2. Purpose of the Position Support Customers on direct contact channels & social media. Provide superior experience by resolving customer concerns and delivering the brand promise. 3. Key responsibilities Answers politely and correctly to the customers’ demands thru inbound calls on Network, services, procedures, and tariffs. Informing the politely and correctly the customers through outbound calls about the purpose of the campaigns as billing, retention, marketing, satisfaction, and on Network and services, procedures, and tariffs. Answers politely and correctly to the One Shops, Master Agent’s demands arrived through inbound calls and SR on Network, services, procedures, and tariffs. Identity, support and solve different problems and complaints of customers according to the Call Center procedures and One policy. Perform outbound calls for MMS/GPRS/Data & Fax service configuration. Activation/ deactivation of customer service through E-Pos/Logica/provisioning Client according to the Call Center procedures. Interact with another team for solving customers’ technical problems. Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Shops & Customers. Answers correctly to customers' demands through social media. 4. Job Requirements Education: University degree. Experience: 1 year preferable in similar areas of customer support of the shop. Required skills: Technology literate, great communication skills, multitasking, flexible, team player Interested candidates are invited to apply for the vacant position in the prescribed format as given on the link: Job Detail | ONE Deadline: May 31st

Get this opportunity! Be that ONE! Telemarketing Support Specialist Purpose of Position: Prepare documentation for delivery, monitor and manage handsets sales standalone & plan connected.. Main Tasks: Fulfil customer orders in CRM systems as requested by TLM Team; Print and prepare customer documentation for delivery; Prepare payment coupons and fiscal declaration; Perform customer related FO activities; Complete new connections and Port in; Prepare handsets/devices sales standalone and plan connected; Deliver customer documentation to the courier service twice a day; Cancel denied orders & relevant financial interactions in systems (BOSS, CRM &smPOS); Monitor and manage shop stock; Other duties as per job responsibility. Education: University Diploma. Experience: Previous experience in Call Center area is preferable. Skills: Very Good Communication & Negotiation Skills & Team Spirit, Confidentiality, Basic Computer Programs knowledge, Very Good knowledge in English language. Interested candidates should apply through: Jobs.One.al Deadline for the application is May 22nd 2023. We will be glad to interview all candidates selected from the CV screening. HR GROUP

JOB PROFILE – Store Sales Representative, One Shop TEG Country: Albania Location: Tirana 1. Overall description of the company A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE Albania! 2. Purpose of the Position Help people learn about, shop for, and get the most out of our products and services. You work directly with costumers and state-of-the-art products to meet sales objectives and handle administrative aspects of each sale, including cash transactions. 3. Key responsibilities You will be the first and the final stop in a customer’s shopping experience so your job is incredibly important and really sets the tone for a customer wanting to return. Identify customers’ needs, offer the most appropriate solutions to them and overcome objections. Educate customers on products and services, focusing on their unique selling points. Meet and exceed established sales targets. Maximize sales profitability by focusing on Key business initiatives, promotions and offers. Comply with company’s policies, procedures and guidelines not only towards customers but also in back office operations ( documents, applications etc.) Assist with in store merchandising and cleaning. Ensure that you’ve charged customers appropriately and dispense the correct change. Assist them with billing requests. Other duties as requested by the supervisor. 4. Job requirements Education: University Degree. Experience: 1-2 years’ work experience in retail or customer care environment. Required skills: Superior Customer Service accompanied with strong communication skills and consultative selling. Must be results and customer oriented with team spirit and high degree of integrity. Operating in personal computer and handsets. Familiarity with telephony and wireless technology preferred. English knowledge. The interested candidates are invited to apply for the vacant position in the prescribed format as given on the link: Job Detail | ONE Deadline: 10th of June.

Get this opportunity! Be that ONE! Customer Finance Intern Purpose of Position: To support both Revenue Assurance Team and System Operations Team on daily jobs and new projects during 2023. Main Tasks: Validate data formatting, fields, decoders output, to make sure having accurate results from reconciliations of the controls at the end. Analyse large amounts of information to discover trends and patterns, undertaking data collection, pre-processing and analysis. Update or create new rules including creation of scripts and generation of reports as per work needs. Extraction of data flows from respective systems DWH/ SAP & Intellza, Switches – mobile and fix, Billing etc to RA DBMS. Building models to address business problems, presenting information using data visualization techniques. Collaborate with engineering and product development teams, to propose solutions and strategies to business challenges. Perform and/or assist with special ad hoc issues/projects as required by top management. Provide error free reports and documentation, maintain system documentation. Take initiative to improve/adapt or create new processes related to the dataflows accuracy, format adaptation, source generation for all data flows, systems and sources related to the internal department jobs. Education: Business Information Systems, IT, or Informatics. Experience: Having knowledge on data analytics, programming, experience with MSSQL/scripts, Oracle adds value, SPSS/Python knowledge adds value. Skills: Very good communication and presentation skills; English Language proficiency, in both spoken and written. Self-initiative and able to learn fast. Interested candidates should apply through: Job Detail | ONE Deadline for the application is May 22nd 2023. We will be glad to interview all candidates selected from the CV screening. HR GROUP

Get this opportunity! Be that ONE! Customer Finance Intern Purpose of Position: To support both Revenue Assurance Team and System Operations Team on daily jobs and new projects during 2023. Main Tasks: Validate data formatting, fields, decoders output, to make sure having accurate results from reconciliations of the controls at the end. Analyse large amounts of information to discover trends and patterns, undertaking data collection, pre-processing and analysis. Update or create new rules including creation of scripts and generation of reports as per work needs. Extraction of data flows from respective systems DWH/ SAP & Intellza, Switches – mobile and fix, Billing etc to RA DBMS. Building models to address business problems, presenting information using data visualization techniques. Collaborate with engineering and product development teams, to propose solutions and strategies to business challenges. Perform and/or assist with special ad hoc issues/projects as required by top management. Provide error free reports and documentation, maintain system documentation. Take initiative to improve/adapt or create new processes related to the dataflows accuracy, format adaptation, source generation for all data flows, systems and sources related to the internal department jobs. Education: Business Information Systems, IT, or Informatics. Experience: Having knowledge on data analytics, programming, experience with MSSQL/scripts, Oracle adds value, SPSS/Python knowledge adds value. Skills: Very good communication and presentation skills; English Language proficiency, in both spoken and written. Self-initiative and able to learn fast. Interested candidates should apply through: Job Detail | ONE Deadline for the application is May 22nd 2023. We will be glad to interview all candidates selected from the CV screening. HR GROUP

Get this opportunity! Be that ONE! Financial Reporting Specialist Purpose of Position: Ensure the management of the TV product lifecycle by understanding and responding to customer needs converting them into product requirements. Main Tasks: To Support each line: Participates for preparation on timely manner of actual results reporting financial and non-financial information in comparison with budget and forecast and submissions of deliverables for MNG Pack preparation purposes. Liaise with other departments to facilitate the accurate and timely preparation of significant variance analyses. Preparation and consolidations of BW reports relative to controlling modules. Support company’s performance presentations. Support estimations, planning and forecast cycle with actual insights, periodical monitoring, and commercial proposition initiatives impact. Direct support to Planning and Commercial Section. Direct support on AKEP periodical reporting, due diligences, and other deliverables as per management request. Other duties as per Job Responsibilities. Education: University Degree or MSC and Certification. Experience: Minimum 1 year experience in similar field. Skills: Excel, SAP, Planning, Reporting, Financial Statements knowledge, BI, ERP, Tax, Distribution Channel. Excellent communication skill and team player. Interested candidates should apply through: Job Detail | ONE Deadline for the application is May 18th 2023. We will be glad to interview all candidates selected from the CV screening. HR GROUP