[BANKA KOMBETARE TREGTARE (BKT)]

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Key Responsibilities:

• Real-time monitoring of fraud alerts generated in the Fraud Tool based on the created scenarios on Digital Channels side.
• Reviewing and analyzing customer and merchant’s transactions history to identify any suspicious or fraudulent activity based on their profiles.
• Reacting in real time as soon as it is detected a suspicious transaction in internet banking, mobile banking or accounts related to the applications and taking actions within the scope of their responsibilities;
• Keeping a database for all the confirmed fraud cases
• Reporting to assistant manager and department manager suspicious activities and proposing necessary actions to stop fraud and financial loss.
• Investigating every reported Digital Banking Channels case and taking necessary actions for the cases disputed as fraud for issuing and acquiring according the instructions given in the guideline.
• Reviewing and analyzing daily reports and identify abnormal behavior of the digital Banking channels usage, volumes and counts.
• Following all the tasks listed in the guidelines and workflows of the department.
• Following and accomplishing all the tasks assigned by the assistant manager and the department manager.
• Working with other departments to ensure that fraud prevention measures are effective and consistent.
• Collaborate with internal teams, including Risk Management, Compliance, and IT Security, to develop and implement fraud prevention measures.
• Being up-dated for the continuous changes in laws and rules related to fraud monitoring, preventing, stopping procedures.
• Utilize fraud detection tools and technologies to enhance monitoring capabilities and improve detection accuracy.
• Analyze data patterns and trends to proactively identify emerging fraud risks and develop strategies to mitigate them.
• Proposing new fraud prevention strategies and workflows in order to prevent, detect and stop incoming fraud activities.
• Periodically review and enhance existing fraud detection processes and procedures to ensure effectiveness and efficiency.
• Stay updated on industry trends, regulations, and best practices related to fraud prevention in digital and mobile banking.

Requirements

• Bachelor's degree in Informatics, Business Informatics, or related field will be preferred
• Previous experience in fraud detection, preferably in the digital banking or financial services industry (will be preferred)
• Strong analytical skills with the ability to interpret complex data sets and identify patterns or anomalies.
• Excellent attention to detail and the ability to work independently to prioritize and manage multiple tasks simultaneously.
• Proficiency in using fraud detection tools and software, as well as Microsoft Excel and other data analysis tools.
• Effective communication and interpersonal skills, with the ability to collaborate and communicate with cross-functional teams.
• English at a fluent professional level
• Ability to learn and adapt to new information and technology platforms.
• Interpersonal skills and the ability to build and maintain relationships.
• Capacity to work under pressure and following strict deadlines.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to multitask and finalize tasks in a timely manner while maintaining high standards.

Interested candidates are encouraged to apply through the link https://cv.bkt.com.al/candidate/job_search# or send their CV at humanresources@bkt.com.al until 21.05.2024 by specifying the position they are applying for.