[Fusion BPO Services]

Tirane

Nr. Njesia - Zona me e afert?

9 Qender

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Company Description

Fusion BPO Services is a leading provider of Business Process Management & Global customer experience management solutions. With a global workforce of 14,000+ professionals from diversified educational & ethnic backgrounds, we offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. Our operations are powered by cutting-edge AI & ML-enabled digital solutions to maximize efficiency, performance, and overall workspace experience.


Role Description

This is a full-time on-site role for a Technical Support Specialist located in Tirana. The Technical Support Specialist will be responsible for providing technical support, troubleshooting technical issues, and resolving customer support tickets. The role includes interacting with a diverse group of customers, maintaining customer satisfaction, and ensuring timely resolution of issues.


Qualifications

• Technical Support and Troubleshooting skills
• Analytical skills
• Customer Support and Customer Satisfaction skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment with minimal supervision
• Experience with CRM software and ticketing systems
• Bachelor's degree in Computer Science or related field
• Experience in customer service or technical support is a plus

Apply Now by sending your CV via:
Email: albania.hiring@fusionbposervices.com