Tirane, ofrohet vend pune Service Manager
- Tirane
- Nr. Njesia - Zona me e afert?
- 1 Ali Demi | Tregu Elektrik
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT Teknike | Kompjutera
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Service Manager Responsibilities
● The service manager is responsible for the creation of high-quality and plausible reports for current, new or improved IT services, including all necessary documentation.
● The service manager ensures that all IT services are secured by "contracts" with all parties involved and that the service level agreements are adhered to. Analysis and recommendations resulting there from to meet company requirements and customer goals.
● Cooperation with portfolio management, IT operations, IT infrastructure, IT security, business development, finance, license management in order to create a reliable basis for service design.
● Participation in service initiatives.
● Collection, generation and analysis of innovative ideas and technologies for use in the service report.
● Owner and manager of the service process.
● Responsibility for the establishment of executable service level agreements including all accompanying procedures and documentation. Reporting to GVP Group IT, Group IT Governance, Information Security Officer, GSM Infrastructure & Service.
Specialists tasks
● Contribute to the overview of new and emerging technologies and methods of IT service.
● Definition of reports for new or changed IT services and applications, taking into account existing technologies.
● Support in the development of new or changed IT services and applications with best-in-class practices.
● Support of the end-of-life phase of IT services and applications or technologies.
● Conformity of IT services and applications with the requirements of business.
● Up-to-datedness of the IT service documentation and the service reports.
● Performance of the service management process according to the defined process KPIs.
● Managing the ongoing service process, support in fine-tuning and optimizing the services.
● Creation of a holistic standardized service report environment based on existing or new products.
● Development and maintenance of SLAs and OLAs.
● Service Level Agreements (SLAs) - business partner-oriented, together with the business.
● Operational Level Agreements (OLAs) - operationally oriented, together with the IT Operations Manager.
● Underpinning Contracts - supplier-oriented, together with the key user and the supplier.
● Reporting on the achievement of the defined service levels.
● Support in the development of new or the adaptation of existing IT services from the "contractual (SLA, OLA, ...) point of view". Maintain contact with suppliers of services (contributions).
Managerial tasks
● Internal project management and coordination tasks.
● Training and interdisciplinary leadership in information service management topics.
●Definition of the necessary technologies and data structures for development and customizing of services and reports, as well as the technical and organisational implementation concept.
● Proposing service owners, unless previously defined. Authority
● Access to all data and information required to perform the assigned tasks and duties.
● Authority to give directives with respect to IT service topics.
● IT service decisions in application development.
● IT service decisions in the context of application procurement.
● Decision on feasibility for service requirements.
● Structure of the template of service level agreements.
Requirement profile - Professional competencies
● IT-education (Austrian IT-HTL or equivalent, IT-related tertiary degree).
● Extensive work experience in the field of IT Infrastructure.
● Basis knowledge and experiences in the field of IT-Networks and MS Client.
● Knowledge of relevant norms and standards (e.g. ISO 27001, BSI,VDA/TISAX).
● Knowledge about the set-up of management systems.
● Knowledge in the field of data security.
● Knowledge of actual trends in the IT industry.
● Skills in project management.
● Knowledge of ITIL. Requirement profile - Professional competencies
● High identification with the goals of IT service management.
● Good understanding of business economics, advanced process-oriented thinking and high reliability.
● Strong analytical and problem-solving skills.
● Excellent communication skills.
● Pronounced quality reference.
● Independent and responsible working approach.
● Proficiency in written and spoken English.
Send your application by e-mail: contact@it-works.io
● The service manager is responsible for the creation of high-quality and plausible reports for current, new or improved IT services, including all necessary documentation.
● The service manager ensures that all IT services are secured by "contracts" with all parties involved and that the service level agreements are adhered to. Analysis and recommendations resulting there from to meet company requirements and customer goals.
● Cooperation with portfolio management, IT operations, IT infrastructure, IT security, business development, finance, license management in order to create a reliable basis for service design.
● Participation in service initiatives.
● Collection, generation and analysis of innovative ideas and technologies for use in the service report.
● Owner and manager of the service process.
● Responsibility for the establishment of executable service level agreements including all accompanying procedures and documentation. Reporting to GVP Group IT, Group IT Governance, Information Security Officer, GSM Infrastructure & Service.
Specialists tasks
● Contribute to the overview of new and emerging technologies and methods of IT service.
● Definition of reports for new or changed IT services and applications, taking into account existing technologies.
● Support in the development of new or changed IT services and applications with best-in-class practices.
● Support of the end-of-life phase of IT services and applications or technologies.
● Conformity of IT services and applications with the requirements of business.
● Up-to-datedness of the IT service documentation and the service reports.
● Performance of the service management process according to the defined process KPIs.
● Managing the ongoing service process, support in fine-tuning and optimizing the services.
● Creation of a holistic standardized service report environment based on existing or new products.
● Development and maintenance of SLAs and OLAs.
● Service Level Agreements (SLAs) - business partner-oriented, together with the business.
● Operational Level Agreements (OLAs) - operationally oriented, together with the IT Operations Manager.
● Underpinning Contracts - supplier-oriented, together with the key user and the supplier.
● Reporting on the achievement of the defined service levels.
● Support in the development of new or the adaptation of existing IT services from the "contractual (SLA, OLA, ...) point of view". Maintain contact with suppliers of services (contributions).
Managerial tasks
● Internal project management and coordination tasks.
● Training and interdisciplinary leadership in information service management topics.
●Definition of the necessary technologies and data structures for development and customizing of services and reports, as well as the technical and organisational implementation concept.
● Proposing service owners, unless previously defined. Authority
● Access to all data and information required to perform the assigned tasks and duties.
● Authority to give directives with respect to IT service topics.
● IT service decisions in application development.
● IT service decisions in the context of application procurement.
● Decision on feasibility for service requirements.
● Structure of the template of service level agreements.
Requirement profile - Professional competencies
● IT-education (Austrian IT-HTL or equivalent, IT-related tertiary degree).
● Extensive work experience in the field of IT Infrastructure.
● Basis knowledge and experiences in the field of IT-Networks and MS Client.
● Knowledge of relevant norms and standards (e.g. ISO 27001, BSI,VDA/TISAX).
● Knowledge about the set-up of management systems.
● Knowledge in the field of data security.
● Knowledge of actual trends in the IT industry.
● Skills in project management.
● Knowledge of ITIL. Requirement profile - Professional competencies
● High identification with the goals of IT service management.
● Good understanding of business economics, advanced process-oriented thinking and high reliability.
● Strong analytical and problem-solving skills.
● Excellent communication skills.
● Pronounced quality reference.
● Independent and responsible working approach.
● Proficiency in written and spoken English.
Send your application by e-mail: contact@it-works.io