Tirane, ofrohet vend pune IT Specialist
- Tirane
- Nr. Njesia - Zona me e afert?
- 5 Komuna Parisit | Kristal Center
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT Adminsitrim Rrjeti
- Gjuha
-
- anglisht
- Eksperienca
- me dhe pa eksperience
We are recruiting for Technical Support Representatives.
Responsibilities:
• Be committed to “being there” for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution!
• Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
• Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
• Take accountability to solve issues from beginning to end;
• Serve as Tier 3 technical support for TV service. Troubleshoot using servers, switches and other monitoring tools.
Minimum Qualifications:
• Excellent both verbal and written English
• Bilingual (English and French) is considered a big asset
• Post-secondary education in a computer-related environment or comparable work experience
• Excellent active listening and communication skills
Customer Champion:
• Passionate about providing world class customer service
• Passionate about the telecommunication industry and technology
• Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
• Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)
• Previous experience on networking and helpdesk
Challenging Work, Rewarding Careers:
• We offer full-time position
• Three shifts 6:00AM - 2:00PM; 2:00PM-10:00PM; 10:00PM -6:00 AM
• Competitive wages
• Promotion within the company
• Paid training
• Canadian work experience
If you feel motivated and you wish to challenge yourself send your resume at recruit@shortcut.al
Responsibilities:
• Be committed to “being there” for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution!
• Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
• Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
• Take accountability to solve issues from beginning to end;
• Serve as Tier 3 technical support for TV service. Troubleshoot using servers, switches and other monitoring tools.
Minimum Qualifications:
• Excellent both verbal and written English
• Bilingual (English and French) is considered a big asset
• Post-secondary education in a computer-related environment or comparable work experience
• Excellent active listening and communication skills
Customer Champion:
• Passionate about providing world class customer service
• Passionate about the telecommunication industry and technology
• Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
• Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)
• Previous experience on networking and helpdesk
Challenging Work, Rewarding Careers:
• We offer full-time position
• Three shifts 6:00AM - 2:00PM; 2:00PM-10:00PM; 10:00PM -6:00 AM
• Competitive wages
• Promotion within the company
• Paid training
• Canadian work experience
If you feel motivated and you wish to challenge yourself send your resume at recruit@shortcut.al