[Fusion BPO Services]

Tirane

Nr. Njesia - Zona me e afert?

7 Rr. e Kavajes | 21 Dhjetori

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e

Gjuha

1. hollandisht

Eksperienca

vetem me eksperience

With 34 years of experience serving 250+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 14 global centers & 28 Locations in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco & Colombia. Fusion BPO Services is looking for an energetic Dutch speaking Customer Service Representative to join our Tirana office. The right candidate must be proactive, detail-oriented, and demonstrate excellent communication abilities, as well as teamwork and multitasking skills.
.Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Requirements

• Excellent spoken and written Dutch (Level B2- C1)
• Excellent communication skills and phone manner
• Ability to work in a team
• Comfortable making outbound and answering incoming calls
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma