Tirane, ofrohet vend pune "Debt Advisor"
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Finance-Specialist | Banke / Sigurime
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Job Duties:
All the applications will be treated with high confidentiality.
- Recovering total debt and strict monitoring of each case assigned
- Communication with the Debtors/Alternative contacts/Family members/etc…
- Make outbound and receive inbound calls
- Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
- Skip tracing for debtor without any data/debtors who do not answer
- Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)
- Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
- Handle each special case to Special Case Report and handles it to IDC Team Leader
- Performs other duties as assigned
- Proven experience as debt collector
- Experience in working with targets and tight deadlines
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Very good ability in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- University diploma is preferred
- Listening: it is important to listen why customer is still in debt with IuteCredit ; this will help debt collector to determine a solution for customer
- Negotiation: working with customer to some sorts of repayments plan
- Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
- Persistence: successful debt collector do not take no for an answer
- Professional attitude
- Problem solving skills
- May advise management regarding collection strategy effectiveness for various portfolios
- Ability to speak clearly and concisely
- Strong written, verbal, active listening, and phone communication skills
- Basic math skills: addition, subtraction, multiplication, division, percentages
- Ability to input and interpret data
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
All the applications will be treated with high confidentiality.
Apply