[Vodafone Albania Sh.A.]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Collection Agent is responsible managing the collection of outstanding debts from clients and customers with different outgoing calls camping.

Key accountabilities and decision ownership:

• Contacting customers and informing them of their overdue bills.
• Handle questions or complaints
• Advising customers on their payment options and suggesting methods of payments.
• Achieve the KPIs working in compliance with Debt Collection processes.

Core competencies, knowledge, and experience:

• Bring the customer experience into every action.
• Takes accountability for identifying & addressing issues.
• Address problems immediately.
• Seek simple solutions.
• Address problems immediately.
• Comfortable working with targets
• Skilled in negotiation
• Problem-solving skills

Ju lutem te aplikoni duke derguar CV tuaj ne email: humanresources.al@vodafone.com
Shenim: Punesimi dhe procesi i rekrutimit do te kryhet nga palet e treta, partnere te Vodafone Albania.