Tirane, kerkohet Senior Service Desk Analysts
- Tirane
- Nr. Njesia - Zona me e afert?
- 6 Astir | Unaza e re | Teodor Keko
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT | TIK | Informatike Ekonomike
- Gjuha
-
- anglisht
Datlas Group, the first BPO provider in Europe,
is interested to hire four Senior Service Desk Analysts to expand its IT activities in all the local markets.
Main Activities
Provide first Level support technical assistance and manage second level escalations.
The activities will be held in English and will include extensive collaboration with internal and external teams.
Role
• Analysis of requests, opening and/or handling the tickets, in compliance with SLAs and established procedures
• Application of escalation processes
• Monitoring of infrastructure and services within scope
• Operational continuity assurance
Required experience:
• Mandatory language English or Italian (English preferred)
• IT technician or IT degree
• Preferred qualification: knowledge of MongoDB and ITIL certification
• Three years of experience in managing Service Desk/Helpdesk
• Knowledge of ITSM (Bmc remedy, Jira Service Management, ServiceNow, Zendesk)
• Brief experience and knowledge of at least one programming language
• Knowledge of databases (e.g.: Query database)
• Knowledge of Workload Automation / Job Scheduling Systems
Benefits:
• Permanent employment
• Remuneration commensurate with gained experience
• A young, positive, and creative work environment
• Professional growth path
• Personal training plan
Apply sending your CV at: recruiting@selecta.it
For information: +355 69 767 9142.
is interested to hire four Senior Service Desk Analysts to expand its IT activities in all the local markets.
Main Activities
Provide first Level support technical assistance and manage second level escalations.
The activities will be held in English and will include extensive collaboration with internal and external teams.
Role
• Analysis of requests, opening and/or handling the tickets, in compliance with SLAs and established procedures
• Application of escalation processes
• Monitoring of infrastructure and services within scope
• Operational continuity assurance
Required experience:
• Mandatory language English or Italian (English preferred)
• IT technician or IT degree
• Preferred qualification: knowledge of MongoDB and ITIL certification
• Three years of experience in managing Service Desk/Helpdesk
• Knowledge of ITSM (Bmc remedy, Jira Service Management, ServiceNow, Zendesk)
• Brief experience and knowledge of at least one programming language
• Knowledge of databases (e.g.: Query database)
• Knowledge of Workload Automation / Job Scheduling Systems
Benefits:
• Permanent employment
• Remuneration commensurate with gained experience
• A young, positive, and creative work environment
• Professional growth path
• Personal training plan
Apply sending your CV at: recruiting@selecta.it
For information: +355 69 767 9142.