One Albania

  • Telemarketing Outbound Specialist

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Telemarketing Outbound Specialist

PURPOSE OF THE POSITION: To make customers aware of a product or service, generating leads or opportunities, canvassing established customers, providing information, and selling products or services to new or existing customers.

Main Tasks:
  • Achieve sales targets pre-determined by management;
  • To cross check the list provided on daily basis with e-Pos system & converting leads into sales;
  • A strong belief that they have something that is of benefit to whoever they are calling;
  • Informing politely and correctly the customers through outbound calls about the purpose of the campaigns;
  • Following up customers’ requests with relevant departments;
  • Consistency with calling hours. This is to ensure that momentum is built with calls and planned call-backs;
  • Making courtesy calls to ask if customers were satisfied with the service they received;
  • Forward customer requests/ complains/ problems through Siebel SR to appropriate unit;
  • Interact with the post via mail in order to assure that doc. is delivered to the customer or need others follow up;
  • Track reports for different daily activities;
  • Completed other assigned duties;
  • Ability and confidence to converse with coordinator/key decision makers without worry.
Education: University degree.

Experience and Qualifications: Previous experience in Call Center, Sales, area is preferable

Skills:
  • Excellent Communication & Negotiation Skills Confidentiality,
  • Basic Computer Programs knowledge.
  • Very Good knowledge in English language.
Interested candidates should apply by sending an email at: Jobs.one.al

Deadline for the application is April 7 th, 2024.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP
 


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