[Infosoft Group]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. IT | TIK | Informatike Ekonomike

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Infosoft Systems shpk, is seeking to recruit: SLA Contract Manager

General Summary: The Contract manager is responsible for managing the successful delivery of Service Level Agreement Contracts with one or more clients, focusing on the quality of service provided, customer satisfaction, and continuously improving the delivery processes and activities.

Duties and Responsibilities:

• Managing service delivery in full compliance with contractual requirements, ensuring achievement of all set parameters and levels of service within the scope of the service and planned budget.
• Improve productivity by managing cost savings and increasing service quality.
• Caring for customer satisfaction.
• Developing close and stable relationships with the client.
• Understand the customer's needs to narrow any gap between service delivery and customer expectations.
• Manage and deliver the SLA Contracts according to company`s defined methodology and processes.
• Produce and update contract documentation.
• Prepare management reports, and report to stakeholders.

Basic Requirements for Education, Qualification, Experience:

• Graduated in Computer Engineering, Electronic, Informatics and Informatics Economics.
• Have at least 2 years of work experience in the profile of completed higher education.
• Experience in the related field such as Service management, Contract management, Project management is preferred.
• ITIL knowledge, focused in IT service delivery and management .

Other qualities:

• Very good communicative and expressive skills.
• Very good cooperative skills.
• Ability to work under pressure.
• Ability to take quick and independent action to solve the problem and for the benefit of the company.
• Facilitate workload depending on the dynamics of the moment, with the ability to work with extra hours, even with extended schedules.
• Very good knowledge of English.

Benefits:

• Performance and salary reviews;
• Carrier development and professional challenges;
• Excellent work environment;
• Private health insurance.

Qualified candidates should submit the letter of interest, the updated CV and the copies of supporting documents including letters of reference, to the following e_mail address: humanresources@infosoftgroup.com.al

The personal information that you will submit through your application, will be protected and used only for recruiting purposes, according to the legislation for the protection of personal information, specifically according to the Constitution of the Republic of Albania and the Law (No. 9887, dated 10.03.2008) “For the Protection of Personal Information”.