Prepaid Order Administrator
Prepaid Order Administrator
Role purpose: Ensure accuracy of orders/copy of analytic bill/statement/physical Archive based on requirements for documentation and fulfilling processes in timely manner and within defined KPIs.
Key accountabilities and decision ownership
• Achievement of KPIs and compliance with related procedures
• Report performance results on daily and monthly basis to Management Team leader
• Deliver a proactive investigation with the aim to improve customer experience.
• Improve and simplify customer facing processes aiming to deliver the best customer experience.
• Deliver the best communication with the customer
• Responsible to follow customer complaints end to end till the issue is resolved
• Collaborate with other teams having in focus the improvement of customer experience.
Core competencies, knowledge and experience
• Understanding of the internal operations of the Company.
• Customer focus and orientation and preferred experience in customer related roles.
• Knowledge on company products and services.
• Analytical thinking and willing to embrace changes in flow and processes.
• Innovative and problem-solving capabilities.
• Minimum of 1-year experience in similar position
Shenim: Te interesuarit duhet te aplikojne duke derguar CV dhe duke percaktuar pozicionin per te cilin aplikojne ne adresen e email: humanresources.al@vodafone.com
Role purpose: Ensure accuracy of orders/copy of analytic bill/statement/physical Archive based on requirements for documentation and fulfilling processes in timely manner and within defined KPIs.
Key accountabilities and decision ownership
• Achievement of KPIs and compliance with related procedures
• Report performance results on daily and monthly basis to Management Team leader
• Deliver a proactive investigation with the aim to improve customer experience.
• Improve and simplify customer facing processes aiming to deliver the best customer experience.
• Deliver the best communication with the customer
• Responsible to follow customer complaints end to end till the issue is resolved
• Collaborate with other teams having in focus the improvement of customer experience.
Core competencies, knowledge and experience
• Understanding of the internal operations of the Company.
• Customer focus and orientation and preferred experience in customer related roles.
• Knowledge on company products and services.
• Analytical thinking and willing to embrace changes in flow and processes.
• Innovative and problem-solving capabilities.
• Minimum of 1-year experience in similar position
Shenim: Te interesuarit duhet te aplikojne duke derguar CV dhe duke percaktuar pozicionin per te cilin aplikojne ne adresen e email: humanresources.al@vodafone.com