Ofroj Vend Pune Recepsionist
- Tirane
- Nr. Njesia - Zona me e afert?
- 6 Pallati me Shigjeta | Delijorgji
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Recepsionist/e
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
We are looking for people that have a passion to serve others! Working at the front desk means
you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive, and caring will make all the difference.
If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!
Experience Required:
Previous customer service experience required. Excellent guest service and communication skills.
Position Purpose
To assist in checking in and checking out guests in the hotel continuing effort to deliver outstanding guest service
and financial profitability to the owners of the hotel.
Essential Functions
you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive, and caring will make all the difference.
If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!
Experience Required:
Previous customer service experience required. Excellent guest service and communication skills.
Position Purpose
To assist in checking in and checking out guests in the hotel continuing effort to deliver outstanding guest service
and financial profitability to the owners of the hotel.
Essential Functions
- Greet guests and complete the registration/check-in to process include, but not limited to,
inputting and retrieving information from the computer, confirmation of guests and room rate,
selection of rooms, welcoming and ensuring guests knows location of rooms. - Assist guests with check out, including, but not limited to, ensuring rooms and services are correctly accounted,
using the property management system. Handling cash money, processing debit cards and recording various forms of payment. - Promote hotel services and facilities to maximize room occupancy.
- Respond to guest inquires and request and resolves issues in a timely and efficient manner.
- Resolve/negotiate solutions for guests satisfaction and to help SALT scores.
- Receive, input, retrieve and relay messages to guests.
- All other duties assigned by your supervisor.
- Ability to stand for long periods of time.
- Very good writing skills and using email to communicate with guests or hotel employees.
- Must have a friendly personality.
- Must have a cooperative attitude.
- Must be flexible in work scheduling.
- Must be patient, courteous listener and able to show empathy.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must be able to work with people (team and guests)
- Must ensure the privacy of each guest.
- Must be able to make sound decision which are sensitive to the guest needs.