KIDS ENTERTAINER
- Durres Gjiri Lalezit | Hamallaj
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Kercim | Valle | Animacion
- Mesimdhenie | Pedagogji
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
SCOPE: HOTEL REPORTS TO: ENTERTAINMENT MANAGER DEPARTMENT: ENTERTAINMENT
MISSION: The Kids Entertainer performs the set children's programming according to the established standards, committing themselves to achieving excellence in customer satisfactionOPERATIONS
- Promote and carry out the different children's programmes according to established standards.
- Support the operation of the water park, ensuring the proper functioning of the facilities and setting, as well as their correct use.
- Support in the implementation of other specialties’ programmes if necessary (sports, wellbeing/wellness and artistic programmes)
- Perform each service according to the set standards and protocols, coordinating the necessary resources for its excellence.
- Ensure that work areas are in good condition for use and are tidy after use.
- Control the stock of the necessary material to carry out the programming, ensuring the correct use according to the protocols and requesting them when required.
- Place orders for material following the product guidelines set, for the best optimisation of economic resources.
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
- Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
- Support their manager with the Sensory Architecture established for their areas.
- Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.
- Be knowledgeable of the hotel’s evacuation plan.
- Be knowledgeable of the personal protective equipment and use it correctly.
- Be knowledgeable of the methods, work procedures and risks inherent to their activity.
- Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
EDUCATION AND TRAINING: | At least high school education or position-related professional career. A technical career is an asset. Knowledge of the Montessori method would be an asset. |
LANGUAGES: | Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset. |
SPECIFIC KNOWLEDGE: |
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EXPERIENCE: | External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year’s experience in the Entertainment Department or other customer-facing department. |
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