Front Office Manager

Hilton Garden Inn Tirana · 01.10.2022, 17:58

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all. Hilton Garden Inn Tirana features 143 rooms, 6 meeting and banqueting rooms which can hold up to approximately 500 guests, F&B outlet and fitness facilities.

Position: Front Office Manager
Department: Front Office
Location: Hilton Garden Inn, Tirane
Job Requirement:

As a Front Office Manager, you will be responsible for the efficient operations of the Front Office Department and all related Guest Services in delivering the brand standard. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Ensuring exceptional guest services from the moment someone walk through the door.
· Ensuring the front desk provides a professional and friendly service for guests
· Dealing with guests, including handling complaints when they come to the desk.
· Scheduling shifts and supervising front-office personnel.
· Supporting, training and supervising front office staff.
· Maintaining an orderly appearance throughout the reception area.
· Preparing monthly management reports on customer feedback, booking and cancellations.
· Liasing with other department.

What we are looking for?
To successfully fill this role, you should have the personal and professional characteristics that follow:

University degree, ideally with a relevant degree or diploma in Hospitality or Tourism management

Previous experience in hospitality industry

At least two – to three years experience in a similar position

Excellent communication skills

Very good command of written and spoken English

To continue the development of all front office personnel throughout the season

Performance management skills.

Ability to work quickly and thoroughly when under pressure

High sense of ownership, compatible with brand vision.

Focused on guest satisfaction

Computer literacy, MS Office applications, Opera Systems Knowledge is MUST

Rewarding Benefits Package:
Apart from the benefits that Hilton Garden Inn provides for its employees, we are strongly committed to respect the rights and obligations regarding labor law.
The goal is to foster a strong, collaborative and positive work environment.

Application Procedure: To apply for this position, please submit your CV until October 15, 2022 to tiagi_dk@hilton.com