Dispatcher
- Elbasan
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Agjent udhetimi/Turistik
- Gjuha
-
- anglisht
- Eksperienca
- me dhe pa eksperience
Job Title: Dispatcher
Job Summary:
As a dispatcher, you will be responsible for efficiently managing and coordinating the flow of information and resources within the organization. You will act as a central point of contact, relaying information between drivers, field personnel, customers, and other stakeholders to ensure smooth operations and timely delivery of services.
Key Responsibilities:
Receive incoming calls, emails, or messages from customers, drivers, and field personnel.
Allocate resources effectively by dispatching drivers or service technicians to assigned locations based on priority, urgency, and proximity.
Maintain accurate records of dispatch activities, including service requests, dispatch instructions, and vehicle tracking information.
Monitor the status and progress of assignments, providing updates to relevant parties as necessary.
Communicate with drivers and field personnel to provide directions, instructions, and updates on job assignments.
Coordinate with other departments or external partners to resolve issues, address customer concerns, and ensure timely completion of tasks.
Utilize dispatching software, GPS systems, and other tools to track vehicles, monitor routes, and optimize resource allocation.
Adhere to company policies, procedures, and safety regulations at all times.
Handling emergency situations calmly and efficiently, coordinating emergency response efforts and providing assistance as needed.
Collaborate with team members to identify opportunities for process improvements and implement best practices for dispatch operations.
Qualifications:
High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is a plus.
Proven experience in a dispatching or customer service role, preferably in a fast-paced environment.
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks under pressure.
Proficiency in using computers, dispatching software, and GPS systems.
Ability to remain calm and composed in stressful situations, with a customer-focused approach to problem-solving.
Knowledge of local geography and traffic patterns may be required, depending on the nature of the job.
Job Summary:
As a dispatcher, you will be responsible for efficiently managing and coordinating the flow of information and resources within the organization. You will act as a central point of contact, relaying information between drivers, field personnel, customers, and other stakeholders to ensure smooth operations and timely delivery of services.
Key Responsibilities:
Receive incoming calls, emails, or messages from customers, drivers, and field personnel.
Allocate resources effectively by dispatching drivers or service technicians to assigned locations based on priority, urgency, and proximity.
Maintain accurate records of dispatch activities, including service requests, dispatch instructions, and vehicle tracking information.
Monitor the status and progress of assignments, providing updates to relevant parties as necessary.
Communicate with drivers and field personnel to provide directions, instructions, and updates on job assignments.
Coordinate with other departments or external partners to resolve issues, address customer concerns, and ensure timely completion of tasks.
Utilize dispatching software, GPS systems, and other tools to track vehicles, monitor routes, and optimize resource allocation.
Adhere to company policies, procedures, and safety regulations at all times.
Handling emergency situations calmly and efficiently, coordinating emergency response efforts and providing assistance as needed.
Collaborate with team members to identify opportunities for process improvements and implement best practices for dispatch operations.
Qualifications:
High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is a plus.
Proven experience in a dispatching or customer service role, preferably in a fast-paced environment.
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks under pressure.
Proficiency in using computers, dispatching software, and GPS systems.
Ability to remain calm and composed in stressful situations, with a customer-focused approach to problem-solving.
Knowledge of local geography and traffic patterns may be required, depending on the nature of the job.
