[Prime Partners]

Prime Partners is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Role overview:

• As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Responsibilities:

• Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
• Handle customer complaints and concerns promptly and fairly.
• Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
• Identify patterns in customer feedback to improve processes, tools, or products.
• Identify and support vulnerable customers when necessary.
• Collaborate with the financial team to identify and investigate trends.
• Prioritize and escalate customer feedback and feature requests to the product team.
• Support other members of the operations team and assist new joiners as needed.

Qualification Requirements:

• Previous experience in customer service is required.
• Experience in banking, financial, or online financial industries is advantageous.
• Strong knowledge of payment service providers and payment solutions.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Ability to build strong client relationships.
• Excellent persuasion skills.
• Strong teamwork and collaboration abilities.
• Outstanding problem-solving skills.
• Flexibility to work shifts, including weekends.
• Fluent English proficiency is essential.

Technical Information:

• Night shifts from Monday to Friday, with additional shifts on weekends.
• No phonecalls
• Shift timings:
• Morning 7:30 - 16:30
  Day 10:30 - 19:30
  Middle 12:30-21:30
  Evening 14:00 - 23:00
  Night 22:30 - 7:30

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address HR-Albania@paythex.com and please insert as the mail subject: Customer Support Agent

Cel. : +355697318077