Customer Service Representative - Remote work
- Tirane
- Tipi
-
- remote | smartworking nga shtepia
- Fusha | Profili i punes
-
- Sherbim Klienti
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Appointment Type: Contract-based, 30 hrs/week (on average)
Appointment Duration: 1 year, renewable (upon positive 3-month performance evaluation)
Start Date: Immediately
Location: Remote work
Based in Ontario, Canada, and with a clientele that spans from coast to coast in both the US and Canada, The Balcony Cleaners Inc. offers detailed balcony cleaning services that abide by condo regulations, are environmentally friendly, and take our clients’ outdoor experience to the next level.
We are expanding our startup company to respond to a continuously increasing demand, and are hiring for the position of Office Assistant, to help with everyday operations and hopefully become a part of our dedicated staff for the long run.
We are looking for an enthusiastic individual who is a multitasker, and can balance their time between customer service, incoming calls and inquiries, scheduling, recruitment duties, and other administrative tasks as they arise.
The incumbent will be managing new bookings, cancellations, client relations, and job postings/interviews. This is a remote/telework position, and as such, it is imperative that the candidate is a self-starter, works well under little supervision, and has excellent time-management skills.
We require the successful candidate to be very process-driven and comfortable with computer applications. Excellent communication skills, and full command of English - both written and spoken - is a must.
Key Responsibilities:
• Act as the first line in customer service; respond to inquiries over email, phone, and other means of communication
• Process new bookings, reschedules and cancellations
• Coordinate scheduling activities within the central office and with any of its satellites
• Create, maintain, and update client records into database
• Coordinate and relay information between job teams and clients & perform data entry tasks.
• Prepare and post job ads, screen potential candidates, schedule and participate in the interview process
• Work closely with our regional managers and the central operations team to provide timely, proactive service and support
Requirements:
• A minimum 2 years of experience in office administration and customer service is required
• Diploma in administration with some human resources background is preferred
• High proficiency in the use of software applications (e.g., word processing, database, spreadsheet, presentation, web-based applications)
• Ability to work well under limited supervision; strong time-management skills
• Ability to manage multiple demands and meet deadlines
• High degree of professionalism coupled with exceptional communication skills
Important: Given that our operations take place in North America, preference will be given to candidates with a flexible time schedule, specifically operating during hours in the EST time zone.
To apply, please forward your cover letter and resume to: hire@balconycleaners.com | mkryemadhi@gmail.com
We will only contact selected individuals for interviews.
The Balcony Cleaners, Inc.
www.balconycleaners.com
Appointment Duration: 1 year, renewable (upon positive 3-month performance evaluation)
Start Date: Immediately
Location: Remote work
Based in Ontario, Canada, and with a clientele that spans from coast to coast in both the US and Canada, The Balcony Cleaners Inc. offers detailed balcony cleaning services that abide by condo regulations, are environmentally friendly, and take our clients’ outdoor experience to the next level.
We are expanding our startup company to respond to a continuously increasing demand, and are hiring for the position of Office Assistant, to help with everyday operations and hopefully become a part of our dedicated staff for the long run.
We are looking for an enthusiastic individual who is a multitasker, and can balance their time between customer service, incoming calls and inquiries, scheduling, recruitment duties, and other administrative tasks as they arise.
The incumbent will be managing new bookings, cancellations, client relations, and job postings/interviews. This is a remote/telework position, and as such, it is imperative that the candidate is a self-starter, works well under little supervision, and has excellent time-management skills.
We require the successful candidate to be very process-driven and comfortable with computer applications. Excellent communication skills, and full command of English - both written and spoken - is a must.
Key Responsibilities:
• Act as the first line in customer service; respond to inquiries over email, phone, and other means of communication
• Process new bookings, reschedules and cancellations
• Coordinate scheduling activities within the central office and with any of its satellites
• Create, maintain, and update client records into database
• Coordinate and relay information between job teams and clients & perform data entry tasks.
• Prepare and post job ads, screen potential candidates, schedule and participate in the interview process
• Work closely with our regional managers and the central operations team to provide timely, proactive service and support
Requirements:
• A minimum 2 years of experience in office administration and customer service is required
• Diploma in administration with some human resources background is preferred
• High proficiency in the use of software applications (e.g., word processing, database, spreadsheet, presentation, web-based applications)
• Ability to work well under limited supervision; strong time-management skills
• Ability to manage multiple demands and meet deadlines
• High degree of professionalism coupled with exceptional communication skills
Important: Given that our operations take place in North America, preference will be given to candidates with a flexible time schedule, specifically operating during hours in the EST time zone.
To apply, please forward your cover letter and resume to: hire@balconycleaners.com | mkryemadhi@gmail.com
We will only contact selected individuals for interviews.
The Balcony Cleaners, Inc.
www.balconycleaners.com