[Prime Partners]

Chargeback and risk analyst

• Prime Partners is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Role overview:

• The chargeback and risk analyst will assist the compliance and risk team with performing the daily tasks necessary to achieve the objectives of the company’s fraud prevention and identification program. The role is responsible for overseeing day to day fraud/chargeback/risk management activities. This role will work closely with the product and big data team on fraud monitoring programs to mitigate losses, and sanctions schemes.

Responsibilities:

• Review incoming credit/debit card chargebacks and provide timely responses to the payment providers to ensure the highest possible win rate.
• Work across multiple platforms and back office to build strong risk resentments.
• Build the case documentation for the represented chargebacks.
• Maintain communication with our partners and clients regarding the dispute process
• Ensure compliance with federal and state regulations concerning reporting payment fraud
• Assist with customer complaints or inquiries regarding dispute claims.
• Analyze the vendors alert systems daily for debit cards potentially used in fraudulent transactions activity.
• Understand and comply with bank policies and procedures, laws, regulations and the bank’s AML/BSA program, as applicable to your job duties.
• This includes but is not limited to; completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws or regulations and reporting any suspicious customer and/or account activity.
  
  Qualification Requirements:
• Proven experience in fraud prevention, transaction monitoring and chargeback handling.
• Knowledge of payment and card networks.
• Ability to work well under pressure and with tight deadlines.
• Self-motivated.
• Good problem solving and analytical skills.
• Intermediate to advanced Microsoft excel skills.
• Effective communicator with the ability to explain complex information in a clear and concise manner.
• Be open to working on various tasks and projects as assigned to you by your line manager.
• Advanced English.

Technical Information:

• Day shifts from Monday to Friday, with additional shifts on weekends.
• Excellent verbal and written communication skills in English are MUST!
  
  
  
  If you believe you are the right fit for Prime Partners, and have the right skills to be the best in your field of profession – send us your CV and salary expectation at HR-Albania@paythex.com please insert as the mail subject: "Chargeback and risk analyst" and we will get back to you.

Cel. : +355 69 73 18 077