Tirane, kerkohet

TIRANA BANK, one of the leading banks in Albania and member of Balfin Group, is seeking to welcome a dynamic candidate to join our Development and Customer Experience Department in the following position:

Overall Job Definition

Sales Force Effectiveness Specialist will be responsible for coordinating and monitoring Retail sales management practices aiming to increase Retail’s business by generating new income from cross-selling existing customers with new services & products, and acquiring/developing new target (profitable) customers. To create a customer oriented, high performance sales & service culture across Retail and areas impacting Retail.

Main Responsibilities:

• Coordinates and monitor sales management practices for all Retail sales force
• Offer facilitation and assistance related to sales management issues in Retail sales force;
• Coordinates with Retail Products Management Department on specific sales campaigns (different segments or products);.
• Reviews and prepares procedures for sales and sales management area;
• Cooperates with the Analysis and CRM Unit in order to continuously identify potential areas for new business within existing customer base;
• Cooperates with Customer Experience Unit in order to continuously improve user experience and outcome;
• Proposes to SFE Team Leader improvement of current sales procedures, processes, tools and metrics;
• Ensures resource utilization is optimized in achieving business objectives/goals;
• Supports SFE Team Leader in daily tasks and work on any other duty as requested by direct supervisor;

Competencies / Skills:

• University degree in Economic or other related fields;
• Minimum 3 years of experience in the Banking sector, preferably in similar positions;
• The individual must have excellent communication and negotiation skills
• Able to adopt quickly to a new and dynamic environment;
• Able to work under pressure and meet deadlines;
• Be flexible and has good team spirit;
• Strategic thinking and be result oriented;
• Very good communication skills;
• Fluent knowledge of English language in written and spoken;
• Very good knowledge of Microsoft Office programs;

The interested candidates can send their CV until June 10[SUP]th[/SUP], 2020 to the Human Resources Department e-mail address: recruitment.hr@tiranabank.al, by specifying the job position that is applying for.

Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.

Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.
The subjects of personal data can exercise their rights as provided by Law No. 9887, dated on 10/03/2008 “For the Personal Data Protection”, amended, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.