Tirane, ofroj vend pune TEAM MEMBER, SALES FORCE EFFECTIVENESS

Job Title: Team Member, Sales Force Effectiveness (SFE)
Division: Branch Network Division
Reports to: Head of Branch Network


TIRANA BANK, one of the leading banks in Albania and member of Balfin Group, is currently seeking to hire a hardworking and proactive SFE Team Member to join Branch Network Division.

The SFE Team member will be responsible for coordinating and monitoring Retail sales management practices aiming to increase Retail’s business by generating new income from cross-selling existing customers with new services & products, and acquiring/developing new target (profitable) customers. To create a customer oriented, high performance sales & service culture across Retail and areas impacting Retail.


Main Duties / Responsibilities:

• Coordinate and monitor sales management practices for all Retail sales force;
• Offer facilitation and assistance related to sales management issues in Retail sales force;
• Coordinate with Retail Products Management Department on specific sales campaigns (different segments or products);.
• Review and prepare procedures for sales and sales management area;
• Cooperate with the Analysis and CRM Unit in order to continuously identify potential areas for new business within existing customer base;
• Cooperate with Customer Experience Unit in order to continuously improve user experience and outcome;
• Propose to SFE Team Leader improvement of current sales procedures, processes, tools and metrics;
• Ensure resource utilization is optimized in achieving business objectives/goals;
• Support SFE Team Leader in daily tasks and work on any other duty as requested by direct supervisor;

Required experience:

• Minimum 2 years of experience in the Banking sector, preferably in similar positions;

Required education:

• Bachelor’s Degree in Economics or Business related field. A Masters’ Degree will be an additional asset;

Required competencies / skills:

• The individual must have excellent communication and negotiation skills and able to adopt quickly to a new and dynamic environment;
• Flexibility, team spirit and ability to work under pressure and meet deadlines;
• Strategic thinking and be result oriented;
• Fluent knowledge of English language in written and spoken;
• Very good knowledge of Microsoft Office programs;

Please send your CV in English with a recent photo until November 11, 2019 to hr@tiranabank.al, by specifying the job position for which you are applying for.
Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.

Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.
The subjects of personal data can exercise their rights as provided by Law No. 9887, dated on 10/03/2008 “For the Personal Data Protection”, amended, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.

Të dhënat tuaja personale, të cilat dergohen nga ju vullnetarisht si përgjigje ndaj kësaj shpallje për vend të lirë pune, mblidhen dhe përpunohen, manualisht dhe/ose elektronikisht, nga Banka Tirana sha, me qëllim vlerësimin e përshtatshmërisë tuaj për t’u punësuar në këtë vend pune, aksesohen vetëm nga persona të autorizuar të Bankës dhe do të ruhen deri në përfundim të procesit të përzgjedhjes së kandidatit fitues.
Subjektet e të dhënave personale, mund të ushtrojnë të drejtat e tyre sipas ligjit nr. 9887 dt. 10/03/2008 “Për Mbrojtjen e të Dhënave Personale”,i ndryshuar, pranë Bankës Tirana sha, si dhe pranë Komisionerit për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale.