Job Offer - Technical Voice Support Specialist
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT | TIK | Informatike Ekonomike
- Gjuha
-
- anglisht
- Eksperienca
- me dhe pa eksperience
Start a new and exciting career at Neofone
Technical Voice Support Specialist
Job Description
MISSIONS & RESPONSIBILITIES:
Responsibilities
Job Requirements
Education
Graduate
Languages:
English Fluent both oral and written essential
Other additional languages are a bonus
PC Skills:
Excellent proficiency with Microsoft windows products
Skills:
Excellent written and oral communication skills Customer service skills
Excellent organization skills with strong attention to detail & proven to be a complete finisher
Qualities:
Self-motivated, organized, with initiative and autonomy
Flexible and capable to adapt to unforeseen events
additional information
GENERAL MISSION:
Neofone has the following missions:
- to market offers and services to international and Albanian operators
- to manage the development, integration and maintenance of the networks and infrastructure systems.
The International Carrier (IC) entity is responsible for the sale of wholesale services to international carriers as well as for presales, delivery, customer care, sales administration and customer marketing functions on this activity.
Competitive Salary
Hosted Staff,
Neofone manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business, ensure that our customers receive a consistent, global solution wherever they do business.
Please send your resume with photo to hr@neofone.al until 17 March 2019
Office location is in Tirana.
Only the applications selected for the interview will be contacted
Technical Voice Support Specialist
Job Description
MISSIONS & RESPONSIBILITIES:
Responsibilities
- Ensure the highest levels of customer satisfaction
- Serve as initial escalation point for technical support issues (Tier 1)
- Troubleshoot and report VoIP performance issues
- Responsible for resolving customer requests/issues in a timely manner
- Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the Customer Care Director
- Able to work under pressure in a fast paced environment and take direction from other team members
- Responsible for maintaining familiarity with products and services provided by Neofone
Job Requirements
- experience deploying and/or testing VoIP systems or solutions
- experience in telecommunications
- isolating and repairing VoIP system faults/mis-configurations and/or determining interoperability issues
- Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
- Familiarity with VoIP devices, and �soft phones�
- Excellent analytical, troubleshooting and customer service skills
Education
Graduate
Languages:
English Fluent both oral and written essential
Other additional languages are a bonus
PC Skills:
Excellent proficiency with Microsoft windows products
Skills:
Excellent written and oral communication skills Customer service skills
Excellent organization skills with strong attention to detail & proven to be a complete finisher
Qualities:
Self-motivated, organized, with initiative and autonomy
Flexible and capable to adapt to unforeseen events
additional information
GENERAL MISSION:
Neofone has the following missions:
- to market offers and services to international and Albanian operators
- to manage the development, integration and maintenance of the networks and infrastructure systems.
The International Carrier (IC) entity is responsible for the sale of wholesale services to international carriers as well as for presales, delivery, customer care, sales administration and customer marketing functions on this activity.
Competitive Salary
Hosted Staff,
Neofone manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business, ensure that our customers receive a consistent, global solution wherever they do business.
Please send your resume with photo to hr@neofone.al until 17 March 2019
Office location is in Tirana.
Only the applications selected for the interview will be contacted