Tirane, ofroj vend pune Helpdesk Support Specialist

Company Profile: Balfin Group is among the largest private investment groups in Albania The Group`s investment portfolio embraces activities of real estate development, retail sales, commercial and industrial space management/services, mining and metallurgy industry, customer financing, etc.

Job position: Helpdesk Support Specialist
Band level: 3T
Department: Information Systems
Location: QTU, Autostrada TR-Durres. Km.7

Summary: Maintenance Specialist monitors and maintains the computer systems and networks of Balfin Group. He/she installs and configures computer systems, diagnoses hardware and software faults and solves technical and applications problems reported in the Ticket Management System (Helpdesk), either over the phone or in person.

Duties and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, scanners and every other device.
• Manage request resolution for Tickets in Helpdesk.
• Responding to the Tickets in Helpdesk within the required time.
• Configuring new user accounts and managing password and account problems.
• Supporting the installation of new systems, software etc.
• Participate in IT Projects according to Department needs.
• Testing and evaluating new technology.
• Replacing devices, parts when required.

Qualifications and Skills:

• Bachelor’s degree in Information technology, Computer Science and/or related field.
• Good knowledge of Desktop Operating Systems.
• Preferred: Microsoft Certified Desktop Support Technician.
• Previous IT Support experience.
• Good understanding of the software and equipment used in our systems.
• Good analytical and problem solving skills.
• Up-to-date technical knowledge.
• Written and spoken communication skills that allow informing and advising others clearly.
• Personal commitment to improve own knowledge and skills.
• Interpersonal skills to work with people at all levels, smart and confident.
• Able to cope with stress / deliver within tight deadlines and able to work in group.
• Willing to work with shifts and to travel within Tirana and sometimes within country.

Work conditions: Balfin Group offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure:

To apply for this position, please submit all a CV and a Motivation Letter before: 27[SUP]th[/SUP] May 2017 to the e-mail address hr@balfin.al.

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".