• Tirane, ofroj vend pune Roaming Expert

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JOB PROFILE – Roaming Expert

Country: Albania
Location: Tirana


1. Overall description of the company
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE Albania!

2. Purpose of the Position
Assist in managing and controlling all the commercial activities related to ONE’ s International Roaming Agreements, to achieve the best possible relations with International Roaming Partners, best results in Revenue/cost, and margins development. Performing business case analyses and preparing periodical and ad hoc reporting.
3. Key responsibilities

1) Commercial Functions
  • To assist and collaborate with the IR head in the procedures of International Roaming Agreements with GSM foreign networks;
  • Act as internal and external point of contact for Roaming related queries;
  • Handle the correspondence with roaming partners for the roaming invoices, discount agreements, credit notes etc.;
  • Conduct the commercial/financial analysis on a regular basis to monitor the profitability and the margins needed as a foundation in producing the yearly commercial plan and budget for each year;
  • Prepare/Analyze the wholesale roaming business cases for the discounted IOT;
  • Assess & monitor the roaming business evolution. Perform a trend analysis per operator/country/region. Prepare management reports and recommend & follow up agreed actions to ensure business objectives are achieved;
  • Prepare the reports for the evaluation of the competitive dynamics in the roaming market to identify commercial opportunities and risks;
  • Directs and manages commercial models to support roaming retail and wholesale growth;
  • Monitor the distribution of outbound roaming traffic with telco operators according to the defined preferred roaming partners and set the shares of traffic to be exchanged with them;
  • Calculate the impact on prices. Set und follow-up corrective actions to meet business targets;
  • Prepare Roaming Budgeting: Revenue/Cost; SMS IW/SMS hub in /out revenue/cost;
  • Conduct yearly analysis to be presented to top management illustrating the overall achievements and net take of the year, in addition to setting next year strategy and goal;
  • Liaison with Clearing House and International Roaming Services Providers;
  • Maintain familiarity with all GSM Association requirements keeping current with any new developments.
2) Operational Functions
  • Handle the international roaming contracts (IRAs, SMS IW, SMS HUBs management process ensuring proper review of deviations, execution, sign off and internal tracking, update and follow up the process with the Roaming partner and ONE;
  • Prepare the required (financial) reports monthly, yearly for Roaming traffic (voice, SMS, data) and SMS (IW) traffic, credit notes and balances of Roaming Office using the roaming program, MACH Data;
  • Calculate the exchange rate monthly, daily monitoring of Exchange rate and implementation according GSMA rules;
  • Collaborate with the finance department for different issues regarding the roaming traffic and balances prepared monthly, yearly by ONE or operator or DCH, and service providers;
  • Handle, monitor and coordinate the in/out roaming business-related communications related but not limited to;
  • Complaints, issues related to technical/ financial/ invoices/ charging/ Bill Disputes, balances, changes in the address or in the documents of the roaming partners (information received from GSMA or roaming partners; between internal departments and roaming partners/DCH/service providers;
  • Manage the administrative part of financial clearing – send/receive the roaming invoices /SMS IW/service providers invoices/ CN/ DN;
  • Calculate the discount schemas/negotiations/coordination, administration of discounts agreements for the supporting of retail (B2B/prepaid/residential);
  • Prepare Weekly/monthly revenue/cost accrual;
  • Manage the reconciliation of roaming data/ issues of the credit notes and the reconciliation of roaming data/ issue of CN according to the discounts contract in WB6C based on AKEP regulation for offering RLAH in WB6C;
  • Prepare Monthly RLAH traffic report and manage the reconciliation of WBC6 MTR kick back traffic, issue of CN;
  • Prepare Reports (volumes, blended rates, revenue, cost) for supporting of retail business part & revenue insurance Fraud department;
  • Liaison with all roaming partners for TAP implementations/ RAP issues, AOB issues;
  • Insert the necessary information in the customer/vendor documents for every new Roaming partner and send them to finance department to proceed with the issue of the SAP ID & GL Account for every operator;
  • Continuously monitors and handles incidents related to wholesale roaming operations (technical issues, RAP files, fraud events, customer complaints);
  • Permanently update roaming information for all existing roaming partners on the database of roaming documents (IR.21, AA.14, AA.12, AA.13, and Signaling Diagrams);
  • Manage the creation and distribution of ONE’s RAEX IOT and RAEX Op Data information. Send the updated AA.14, IR.21 and any other requests or queries to all roaming partners by e-mail, track the information, spread among roaming partners through GSMA Info center;
  • Prepare the roaming statistical data for AKEP and BEREK;
3) Other functions
  • Other duties at the request of the manager;
4. Job requirements
Education: Bachelor of Science in Economics, Specialty Business Administration; Advanced studies in Business Management would be an advantage (MBA);.
Experience: At least 5 years of experience in telecommunications industry or related areas.
Required skills:
  • Excellent knowledge of basic computer programs and internet application, Excellent knowledge of MS Office Package (i.e., Excel, PowerPoint, Access, Word, etc) advanced level;
  • Strong communication skills both verbally and in writing of native language and English language;
  • Ability to model financial scenarios to support wholesale negotiations;
  • Strong analytical and decision-making skills, especially to understand both the strategic and tactical impacts of results and to look for areas of further investigation;
  • Highly analytical individual with the ability to calculate precise numbers in existing complex excel models, along with the ability to negotiate commercial deals and manage the relationships with other telco operators;
  • Ability to prepare analytical and organizational reports and numerical analysis;
  • Ability to work in a team as well as ability to work as part of the external groups;
  • Ability to work and perform on time and precisely the new tasks;
  • Knowledge about Mobiles Technology and the Roaming Procedures;

The interested candidates are invited to apply for the vacant position in the prescribed format as given on the link https://jobs.one.al/jobs/detail/roaming-expert-5179 Deadline: 15[SUP]th[/SUP] of February.
 
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