Tirane, ofroj vend pune Front Office Manager

ARKA Hotel as part of ATDG (Art and Tourism Development Group) company, one of the leading companies in the field of Tourism and Hospitality,

Invites you to apply in the position of:

Front Office Manager

The primary duties of the Front Office Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times

Duties and Responsibilities:

• Participates in the selection of front office personnel;
• Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require discretion and authority;
• Supervises workloads during shifts;
• Evaluates the job performance of each front office employees;
• Maintains working relationships and communicate with all departments;
• Able to make reasonable and professional decisions;
• Assist and guide the front office staff through their daily duties and responsibilities;
• Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all time;
• Work closely with the hotel’s management team and communicate effectively;
• Conduct self in a friendly and attentive manner during all guest encounters;
• Responsible for working in a safe and conscientious manner;
• Adhere to all safety policies and procedure;
• Speak using clear and professional language;

Requirements (Key Skills)

• Two years of experience in Front Office or similar role;
• Customer care oriented approach;
• Excellent communication, interpersonal and leadership skills;
• Critical thinker and problem-solving skills;
• Good organizational and time-management skills;
• Working knowledge of various computer software programs (MS Office, POS);
• Guest-oriented and service-minded;
• Able to demonstrate excellent written and verbal communication in English language;

All interested applicants are kindly asked to send their application composed of:
Letter of motivation, references or contacts for recent job references, CV in English language ideally by email to: hr@atdg.al, or contact to phone number: +355 68 608 2912
All applications will be treated with full confidentiality under Law no. 9887, dated 10.03.2008 as amended, decided by the Albanian Parliament for "Personal Data Protection"

Address: Residential Block "Kodra e Diellit" 2. Tirana, Albania.