Palase, ofrohet vend pune RESORT DIRECTOR
Dimension is looking for a RESORT DIRECTOR
DUTIES & RESPONSIBILITIES
Human Recourses
• Built the resort operation structure;
• Builds the department's strategy in alignment with the company strategy, and transforms them into clear objectives;
• Hires qualified personnel according to standards when needed, involved in JD preparations, trainings, KPI settings, performance evaluation of the department team directly reporting, maintain standards for staff performance;
• Update the records of the team working hours, ensuring they meet the requirements of the working time directive;
• Organize, coordinate and supervise people and operations to ensure maximum efficiency and profitability of the entire structure;
• Anticipate owners and guest needs and respond promptly and accordingly.
Customer Service
• Assures that the department maintain standards for customer service;
• Ensure that all staff project a positive, approachable, friendly and professional image to enhance client and customer retention and assist the company in winning new business;
• Makes sure the staff greet guests at arrival, create standards surveys, and find acceptable solutions to problems that may arise;
• Is responsible to prepare and offer basic customer services packages, and also special “A la Carte” service packages for owners/residents and guests; When these services involve third parties;
• Need to keep abreast of local happenings so suggest to the concierge team to book tours or recommend activities to guests and owners/residents unfamiliar with the area;
• May needed to coordinate functions or events for your guests and owners/residents;
•Make sure operations are running smoothly in tandem with one another (especially with the Asset Management department for the maintenance and housekeeping of the common areas and for the A la Carte services offered to the owners and residents);
• Manages customer and residents complains; Takes care of resolving any discomfort the guests and residents may have due to possible lack of customer service;
• Ensure positive customer experiences by maintaining high-quality facilities and remedying problems. Conduct inspections to make sure that they are all up to code.
Operations
• Is responsible to communicate and follow with the team the standard operating procedure;
• Takes care of the Resort Administration;
• Responsible for the rented unites sales and for the reception operations;
• Maintaining full knowledge of all inner working of the resort:
- Owners/ residents services and relationship with them;
- Villas price rates, booking policies and procedures, specials, availabilities;
- Maintaining the collaboration with other group companies involved in the project/ resort;
• Suggests and implement the price/rates policy and proposes the discount policy to the CEO;
• As/ when requested by the director, conducts periodical meetings to ensure that all sectors of the department are in working order;
• Manages customer and residents complains; Takes care of resolving any discomfort the guests and residents may have due to possible lack of customer service;
• Ensures that maintenance is kept in the whole, making sure that everything on the property is working and is safe;
• Plans and manages budgets; Approves and controls expenditures; Creates reports for senior management;
• Ensures to have the necessary/ manage supplies;
• Responsible to control and deliver the financial result of the resort;
• Maintain under control income and open situation as per the approved budget;
• Maintain under control financial issues (cash management, cash flow etc.).
Others
• Guarantees adherence to relevant legal, health and safety regulations and guidelines;
• Comply with all company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire;
• Active participation in giving suggestion in all company;
• Participate in company meetings/presentations.
REQUIREMENTS
Work Experiences: Have at least 5 years of experience in this profile.
Education: BA in hospitality management or similar relevant field
Skills:
• Planning and organizing;
• Ability to multitask and prioritize;
• Customer service orientation;
• Attention to detail and accuracy;
• Professional appearance and attitude;
• Effective/Excellent verbal and written communication skills;
• Ability to handle stress and stay calm under pressure;
• Financial management;
• Conflict resolution skills;
• Decision making and judgment skills;
• Teamwork.
How to apply?
The professionals interested in this position are invited to send their CV at [COLOR=#558e0a][B]rekrutime@dimensionhr.al[/B][/COLOR] with the subject “RESORT DIRECTOR”
YOU’RE WELCOME!
*Only shortlisted candidates will be contacted.
* All applications will be treated with strict confidentiality according to the law No. 9887 for the "Protection of Personal Data".