• Palase, ofrohet vend pune FRONT OFFICE MANAGER


For our client, operating in the tourism industry, Dimension is looking for a FRONT OFFICE MANAGER



DUTIES & RESPONSIBILITIES

• Oversee day to day management of the renting villas portfolio including the receptions, bellman, valet staff operations, villas inventory and resolving all type conflicts and/or oversells, guest requests, preferences and/or needs;
• Lead, direct and motivate front office staff;
• Inventory and maintain accountability for all assigned renting villas and residents’ villas under renting program, equipment’s, furniture’s, etc.
• Enforces all cash-handling, check and credit processes and policies;
• Coordinate with housekeeping and maintenance departments to ensure renting villas product is operational;
• Deliver resolution to customer problems, such as discounts, adjustments to cheques
• Responsible leader and trainer to front office team ensuring they are supported and empowered to provide the highest quality of service at all times;
• Manage customer satisfaction and direct customer contact;
• Act as manager on duty for first line of support for services needed. This includes maintaining 24/7 phone coverage to meet or delegate appropriately for any given the situation;
• Maximize revenue and occupancy by reviewing status daily. Analyses rate variance, monitor credit report and maintain close observation of daily house count. Assist with the preparation of revenue and occupancy forecasting;
• Meet Hospitality department revenue goals by delivering and holding staff accountable to deliver up sell opportunities
• Assist with villas renting/ resort revenue strategy and implementation including marketing planning, promotions, villa rate, and yield production;
• Review daily front office work and activity reports generated by finance;
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes;
• Oversee the workload and schedule of the front desk team; assign tasks and responsibilities as needed to meet the needs of the renting villas, residences operation;
• Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs;
• Maintain renting villas key control;
• Verifies that accurate villas status information is maintained and properly communicated;
• Prepare and submit required performance reports related to the front office on time;
• Interview, hire, train and evaluate front office staff;
• Conduct department briefings as well as meet regularly with the team to discover any issues and provide resolution;
• Assure all staff remain up-to-date and familiar with procedures, local attractions, current events, and other information in order to provide accurate information;
• Generate standard operating procedures, training and maintaining staff knowledge and ability to perform well;
• Ensure all front office employees is well-trained on all safety and emergency policy and procedures, ready to take action and lead should the need arise;
• Meet with other department manager to find ways of improving the guest experience




REQUIREMENTS
Work Experiences: Have at least 3 years of experience in this profile
Education: BA in hospitality management or similar relevant field

Skills:
• Planning and organizing;
• Ability to multitask and prioritize;
• Customer service orientation;
• Attention to detail and accuracy;
• Professional appearance and attitude;
• Effective/Excellent verbal and written communication skills;
• Ability to handle stress and stay calm under pressure;
• Financial management;
• Conflict resolution skills;
• Decision making and judgment skills;
• Teamwork.



How to apply?
The professionals interested in this position are invited to send their CV at [B][COLOR=#558e0a]rekrutime@dimensionhr.al[/COLOR][/B]with the subject FRONT OFFICE MANAGER”

YOU’RE WELCOME!
 


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