One Albania

  • Shkoder, ofrohet vend pune Wireless and Onsite Support Technician

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Wireless and onsite Support Technician (Shkodra)

Purpose of the position: This position should cover the following duties; Installation, de-installation, configuration, troubleshooting and customer support for PTMP technology, PTP links, Satellite connections, Wi FI APs, Fiber Optic, ADSL/VDSL/IPTV/GPON.

Main Task
  1. Perform installation/deinstallation and maintenance of wireless network (PTP & PTMP) SM and AP.
  2. Perform site survey to reach new territories to offer wireless services.
  3. On-site inspection and recommendation for an efficient maintenance & performance and provide partial or full solutions, suggestion for different HW problems in the field.
  4. Collaborate with wireless engineers and managers to solve all customers complains effectively and with KPI/SLA.
  5. Direct interaction with customers daily both from a network design and ongoing support perspective.
  6. Installation/de-installatio and maintenance of Satellite, WIFI and customer in-premises network.
  7. Routers configuration, fiber optic connections and other duties as per job responsibilities on field works.
  8. Plan and request in advance installation materials and equipment.
  9. Work reports, process and respond in time emails, tickets and other tasks.
Skills
  • Knowledge of ISP, Wireless telecom system infrastructure and network principles;
  • Understand the issue and how it affects the customer and company to determine response time;
  • MS Office, ticketing system, good communication, time management and effective reporting;
  • Willing to travel around the country;
  • Available to work overtime when necessary;
Experience
At least 1 year of previous experience in a similar field;

Education
High school diploma or equivalent with the required years of experience;

Interested candidates should apply through:
https://jobs.one.al/jobs/detail/wireless-and-onsite-support-technician-shkodra-5316
Deadline of application is 31[SUP]st[/SUP] May 2023.

We will be glad to interview all candidates selected from the CV screening.
HR GROUP
 
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