Tirane, ofroj vend pune IT Team Leader
IT Team Leader (Min 5 years experiences)
Main responsibility:
The IT Team Leader is expected to manage the scheduling and workload of the IT Service engineers and to liaise with the management and other Teams/Departments to ensure installation, maintenance and evolution in a timely fashion of all T&T IT Infrastructures & Application. He will also collaborate with the local T&T team to ensure coherent solution.
Architecture, procurement & installation:
- Evaluates and implements training/tools and needs for IT Service Engineer team.
- Manages IT team with existing measures for reporting testing efforts.
- Co-ordinate all testing tasks within team
- Responsible for functional duties assigned by direct manager.
- Responsible for all Release/Test, Test Tools and configuration management activities
Support:
- Coordination of resources for Incident resolution and project work
- Ensure Incidents at sites are resolved within SLA and that refresh and technical projects are completed within the scheduled time limits
- Gain a deep understanding of all technologies within the contract and help advise the customer with their IT Strategy and improvements
- Implement Service Improvement plans (ITIL).
- Attendance at Team Leaders meetings any other relevant meetings/ forums with customers or 3rd party Infrastructure suppliers as necessary.
- It is a mandatory condition of this role that the holder is able to achieve & maintain security clearance.
- In depth experience of Java/OpenSource & Microsoft products.
- Wide experience of a variety of IT and communications technology including Java, SQL, Network, Virtualisation, Firewall technology.
- The job holder must demonstrate excellent interpersonal skills as the individual will be required to work with a number of key stakeholders and suppliers.
- Excellent system design documentation skills.
Other:
- Maintain standards troubleshooting & diagnostics tools used to support customers.
- Maintain with the Team a centralized Knowledge Database (Wiki / Service-now.com).
Tel. : ss.albania@mail.com
Cel. : gd1212@mail.com
Main responsibility:
The IT Team Leader is expected to manage the scheduling and workload of the IT Service engineers and to liaise with the management and other Teams/Departments to ensure installation, maintenance and evolution in a timely fashion of all T&T IT Infrastructures & Application. He will also collaborate with the local T&T team to ensure coherent solution.
Architecture, procurement & installation:
- Evaluates and implements training/tools and needs for IT Service Engineer team.
- Manages IT team with existing measures for reporting testing efforts.
- Co-ordinate all testing tasks within team
- Responsible for functional duties assigned by direct manager.
- Responsible for all Release/Test, Test Tools and configuration management activities
Support:
- Coordination of resources for Incident resolution and project work
- Ensure Incidents at sites are resolved within SLA and that refresh and technical projects are completed within the scheduled time limits
- Gain a deep understanding of all technologies within the contract and help advise the customer with their IT Strategy and improvements
- Implement Service Improvement plans (ITIL).
- Attendance at Team Leaders meetings any other relevant meetings/ forums with customers or 3rd party Infrastructure suppliers as necessary.
- It is a mandatory condition of this role that the holder is able to achieve & maintain security clearance.
- In depth experience of Java/OpenSource & Microsoft products.
- Wide experience of a variety of IT and communications technology including Java, SQL, Network, Virtualisation, Firewall technology.
- The job holder must demonstrate excellent interpersonal skills as the individual will be required to work with a number of key stakeholders and suppliers.
- Excellent system design documentation skills.
Other:
- Maintain standards troubleshooting & diagnostics tools used to support customers.
- Maintain with the Team a centralized Knowledge Database (Wiki / Service-now.com).
Tel. : ss.albania@mail.com
Cel. : gd1212@mail.com