Tirane, ofroj vend pune Customer Loyalty Sales Specialist
Profesionisti Recruitment Agency part of Çelësi Media Group, on behalf of our Client, is looking for a potential candidate for the position of Customer Loyalty Sales Specialist.
Summary of the position: As a Customer Loyalty Sales Specialist, you will join a newly formed team that is responsible to drive overall customer engagement and loyalty. The ideal candidate is a strategic thinker and collaborative self-starter who loves to delight and engage customers to increase loyalty and improve the customer experience. Your role will be to build and manage a loyalty platform and to lead customer communication programs to the base. Success will be measured by your ability to increase customer advocacy (including referrals, testimonials, references), identify cross-sell and up-sell opportunities, increase loyalty and retention, and drive pipeline from existing customers.
Duties and Responsibility:
- Plan, develop and manage a customer loyalty program. This will include strategy, challenge and reward fulfillment, challenge creation, advocate engagement, and program status reporting;
- Leverage knowledge of customer segments, personas and journeys to design relevant challenges and experiences on the loyalty platform and through targeted customer communications.
- Lead goal loyalty campaigns to drive referrals, references, testimonials, reviews, surveys, product feedback and social shares that aligned to customer marketing plans and goals.
- Lead theme loyalty campaigns to increase engagement and stickiness.
- Support cross sell and up-sell goals through the loyalty platform.
- Manage customer communications through the loyalty platform, email, direct mail and virtual events that ladder up to a customer marketing strategy.
- BS/MS in Business Management or a similar relevant field;
- Goal oriented
- Excellent communication skills both, verbal and writing;