Korce, kerkohet Customer Service
VACANCY ANNOUNCEMENT
Balkan Finance Investment Group, BALFIN Group, is one of the most significant and successful investment groups in the Western Balkans region. The activities of the BALFIN Group include the development and management of real estate, retail, mining industry, banking, tourism, energy, logistics, etc.
TIRANA BANK, one of the leading banks in Albania and member of Balfin Group, is seeking to welcome a proactive candidate to join Korca Branch in the following position:
Overall Job Definition
Customer Service is responsible for performing customer-oriented activities as well as banking transactions & inputs in the system (opening/closing of banking account, updates, deposits, funds transfers etc.). Maintain and grow the retail portfolio.
Main Responsibilities:
Competencies / Skills:
The interested candidates can send their CV until March 21, 2021 in the following Link
Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.
Tirana Bank wants to bring to the attention of the interested candidates that all the information related to the expression of their interest above, will be treated at the highest standards of security, in full compliance with the provisions of the law no.9887, dated 10/03/2008 “On the Personal Data Protection”, and the relevant by laws issued for their implementation. In addition, by providing this information, the interested candidate declares and gives his consent for the further processing of his personal data by Tirana Bank SA, only for the purpose for which they are declared.
Balkan Finance Investment Group, BALFIN Group, is one of the most significant and successful investment groups in the Western Balkans region. The activities of the BALFIN Group include the development and management of real estate, retail, mining industry, banking, tourism, energy, logistics, etc.
TIRANA BANK, one of the leading banks in Albania and member of Balfin Group, is seeking to welcome a proactive candidate to join Korca Branch in the following position:
Overall Job Definition
Customer Service is responsible for performing customer-oriented activities as well as banking transactions & inputs in the system (opening/closing of banking account, updates, deposits, funds transfers etc.). Maintain and grow the retail portfolio.
Main Responsibilities:
- Promotes Bank products and services and negotiates the terms on which they will be offered to Customers, within the permitted limits deriving from his position to secure cross – selling and up – selling;
- Develops business with individual customers in line with banks and branch objectives;
- Complies with the regulatory framework, whether this arises from rules and directives of the Bank of Albania or from the Bank’s own circulars (banking confidentiality, money laundering, etc.);
- Performs various banking transactions and inputs in the system;
- Identifies and assess customers' needs to achieve satisfaction;
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Performs processing of debit cards applications; win-bank applications; payrolls processing, direct debit processing, instant orders processing, TIME Deposit processing, money transfers processing, ATM replenishment and reconciling, “Norcom” system monitoring and processing etc.
- Archives operational documents of the branch;
- Promotes the image of the Bank within his own professional and social circle;
Competencies / Skills:
- Holds a Bachelor Degree in Economy or other related field;
- 2+ years of experience in the Banking sector, preferably in similar positions;
- Very good communication and sales skills;
- Be customer oriented;
- Ability to work in a team;
- Ability to work under pressure;
- Very good knowledge in English language in written and spoken;
- Very good knowledge of Microsoft Office programs;
The interested candidates can send their CV until March 21, 2021 in the following Link
Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.
Tirana Bank wants to bring to the attention of the interested candidates that all the information related to the expression of their interest above, will be treated at the highest standards of security, in full compliance with the provisions of the law no.9887, dated 10/03/2008 “On the Personal Data Protection”, and the relevant by laws issued for their implementation. In addition, by providing this information, the interested candidate declares and gives his consent for the further processing of his personal data by Tirana Bank SA, only for the purpose for which they are declared.