Fier, ofroj vend pune Customer Advisor Front Office
Customer Advisor Front Office for Fier Branch
Job Duties:
Knowledge / skills required:
Education/ Experience:
Please send us your CV in the email address, hr@iutecredit.al
All applications will be treated with high level of confidentiality.
The deadline of submitting the application is 15.03.2021
Job Duties:
- Communicate proactively with clients to identify their needs and eligibility of granting the funds
- Complete loan applications in the system and advice clients on policies and restrictions
- Assess customer needs, explore all options and introduce different timing and amount of loan
- Receives, scan and forward to back office customer’s application file
- Follow up by telephone the collection process and after sale process
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout every interaction of the customer with our company
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines
- Maintain high levels of confidentiality and conduct conversations in a highly professional manner
Knowledge / skills required:
- Excellent communication and interpersonal skills
- Ability to multitask in a very dynamic environment
- Customer satisfaction orientation and sales competencies
- Ability to work independently and in a team environment, with limited supervision, and be a self-starter
- Ability to react to stressful situations with professionalism while remaining calm
- Must be tolerant of all personality types of clients, customers, employees, vendors and others
- Working knowledge of Microsoft office applications
Education/ Experience:
- Bachelor degree in business, finance or related field
- At least 1 year of experience in financing institution or similar position would be considered an advantage
- Proficiency of English language
Please send us your CV in the email address, hr@iutecredit.al
All applications will be treated with high level of confidentiality.
The deadline of submitting the application is 15.03.2021
Apply