• Fier, ofroj vend pune Customer Advisor Front Office

Customer Advisor Front Office for Fier Branch

Job Duties:

  • Communicate proactively with clients to identify their needs and eligibility of granting the funds
  • Complete loan applications in the system and advice clients on policies and restrictions
  • Assess customer needs, explore all options and introduce different timing and amount of loan
  • Receives, scan and forward to back office customer’s application file
  • Follow up by telephone the collection process and after sale process
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout every interaction of the customer with our company
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines
  • Maintain high levels of confidentiality and conduct conversations in a highly professional manner


Knowledge / skills required:

  • Excellent communication and interpersonal skills
  • Ability to multitask in a very dynamic environment
  • Customer satisfaction orientation and sales competencies
  • Ability to work independently and in a team environment, with limited supervision, and be a self-starter
  • Ability to react to stressful situations with professionalism while remaining calm
  • Must be tolerant of all personality types of clients, customers, employees, vendors and others
  • Working knowledge of Microsoft office applications

Education/ Experience:

  • Bachelor degree in business, finance or related field
  • At least 1 year of experience in financing institution or similar position would be considered an advantage
  • Proficiency of English language

Please send us your CV in the email address, hr@iutecredit.al
All applications will be treated with high level of confidentiality.

The deadline of submitting the application is 15.03.2021
 


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