Shqiperi, ofroj vend pune Customer Services (from home)
Customer Service Rep/Office Assistant
Type: Full-Time
Reports to: Owner
Experience: 1+ year
Closing: ASAP
Who are we?
Our company owns a variety of e-commerce properties including brick-and-mortar. We run multiple online ecommerce stores in the sporting, hunting, camping industry. We are fast growing and a well-established company of over 30 years.
The Job.
Looking for an eager Customer Service Representative to assist customers at all stages of a sale: query, promotion, order, confirmation, tracking, exchanges/returns, reviews. When you’re not performing customer service tasks you may be assisting our Sales reps, Marketing team, or Buying team. This is a great opportunity to learn the ins-and-outs of a retail industry.
Responsibilities.
Qualifications.
Bonus.
Cel. : whatsapp/ 0697359042
Type: Full-Time
Reports to: Owner
Experience: 1+ year
Closing: ASAP
Who are we?
Our company owns a variety of e-commerce properties including brick-and-mortar. We run multiple online ecommerce stores in the sporting, hunting, camping industry. We are fast growing and a well-established company of over 30 years.
The Job.
Looking for an eager Customer Service Representative to assist customers at all stages of a sale: query, promotion, order, confirmation, tracking, exchanges/returns, reviews. When you’re not performing customer service tasks you may be assisting our Sales reps, Marketing team, or Buying team. This is a great opportunity to learn the ins-and-outs of a retail industry.
Responsibilities.
- Answer customer service queries via email, chat, phone and social media
- Familiarize yourself with our catalogue of products and brands
- Apply product knowledge to aid customers and recommend products
- Assist customers at all stages of the sale
- Work with store, warehouse and management teams to deliver products on time
- Determine root cause of a complaint and suggest preventative solutions
- Review website content and communicate issues to Merchandising team
- Suggest ways to improve customer service offerings
- Other tasks and projects as necessary
Qualifications.
- Degree in linguistic
- Impeccable written and verbal communication skills in English (French language is a bonus)
- Ability to remain calm and courteous in stressful situations
- Experience managing objections and deescalating difficult situations
- Comfortable learning and troubleshooting new software
- Excellent organization and time management skills
- Well versed with Microsoft Office particularly Excel
Bonus.
- Experience in Sales
- Creative writing skills
- Advanced MS Excel Knowledge
Cel. : whatsapp/ 0697359042