Tirane, ofroj vend pune Office Automation Systems Engineer
Office Automation Systems Engineer
Job purpose: Overall responsible to provide a quality support for Client Office Automation equipments and application related problems or request. To ensure all problems or requests reported are resolved in due time to the Client’s satisfaction.
MAIN RESPONSIBILITIES
1. To provide first line support for all the users within the enterprise.
2. Handle all incoming calls which are reported to the Service Desk, from the corporate Client, being the prime contact of fault diagnosis.
3. Support for users with estimated resolution timescale, and escalates issues that cannot be resolved in line.
4. Fixes some hardware problems (toner in printer, cable, floppy driver, keyboard, mice, monitor, video cards, etc.)
5. Fixes some software problems (MS Office, client E-Mail application, Internet Explorer, etc.)
6. Obtain feedback on our service level and other areas of improvement.
7. Account for the setting up new users and to improve users’ profile.
8. Responsible for the setting up of the new user’s IT office equipments.
9. Installation and configuration of the user’s PC and creating of the profile.
10. Operating systems and applications installation, overall configuration.
11. Create and modify the computer image files, based on the hardware.
QUALIFICATIONS & SKILLS
The interested candidates are invited to apply at humanresources.al@vodafone.com, specifying the position they are applying for, until March 30th, 2010.
Job purpose: Overall responsible to provide a quality support for Client Office Automation equipments and application related problems or request. To ensure all problems or requests reported are resolved in due time to the Client’s satisfaction.
MAIN RESPONSIBILITIES
1. To provide first line support for all the users within the enterprise.
2. Handle all incoming calls which are reported to the Service Desk, from the corporate Client, being the prime contact of fault diagnosis.
3. Support for users with estimated resolution timescale, and escalates issues that cannot be resolved in line.
4. Fixes some hardware problems (toner in printer, cable, floppy driver, keyboard, mice, monitor, video cards, etc.)
5. Fixes some software problems (MS Office, client E-Mail application, Internet Explorer, etc.)
6. Obtain feedback on our service level and other areas of improvement.
7. Account for the setting up new users and to improve users’ profile.
8. Responsible for the setting up of the new user’s IT office equipments.
9. Installation and configuration of the user’s PC and creating of the profile.
10. Operating systems and applications installation, overall configuration.
11. Create and modify the computer image files, based on the hardware.
QUALIFICATIONS & SKILLS
- Knowledge for all Microsoft products such as, Microsoft Windows NT, Windows 2000/2003, Exchange 2000/2003, MS Office, etc.
- Excellent communication skills and the ability to deal with peoples at all levels.
- Flexible and positive attitude, willing to learn new office techniques and systems.
- Good knowledge of English language
The interested candidates are invited to apply at humanresources.al@vodafone.com, specifying the position they are applying for, until March 30th, 2010.