• Tirane, ofroj vend pune Operator POLISH+ENGLISH

We are looking for Customer Service Executives/ Polish + English

About Fusion BPO:
Fusion BPO is a premier Business Process Outsourcing company with 5000+ employees across the globe. We have been in the outsourcing and right shoring business for 14+ years. With a strong global workforce and 9 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America, Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business, security and operational performance.
Position: Customer Service Executive
Language Skills – Polish + English

Job Description:


  • Provide our customers with the best service
  • Handle international customers
  • Managing volume of customer calls, e-mails and other back office duties
  • Resolve all inbound and outbound support request per established guidelines
  • Resolve questions and service issues for customers via phone, email and text
  • Offer prompt, accurate and courteous service to customers
  • Respond to client questions, concerns and billing inquiries with highest degree of professionalism
  • Secure new client sales and retention by providing exceptional customer care

Desired Experience and Skill:


  • Excellent knowledge of French and English
  • Should have minimum 1-year experience in Customer Service
  • Should have excellent communication and writing skills
  • Should be a strong team player
  • Bachelor Diploma and equivalent
  • Demonstrated ability to provide outstanding Customer Service
  • Result driven
  • Good time-management skills
  • Ability to multitask
  • Strong interpersonal and communication skills

We offer:

  • Payment of 350 ALL net/hour.
  • Possibility to work full time and part time.
  • Employment agreement based on the Albanian law.
Interested candidates are invited to send their CV in English, specifying the job position.

Please use only the following format:
https://europass.cedefop.europa.eu/e.../en/cv/compose
in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com


 


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